Martin W. Sandler is the author of twenty-six books on a variety of subjects. An award-winning television producer as well, he was the writer and executive producer of the highly-acclaimed PBS television program Excellence in the Public Sector. Deborah A. Hudson has worked on several projects for the Tom Peters Group. As a writer and producer of documentary television series, she has traveled widely in search of good stories. In researching Beyond the Bottom Line, she wandered behind the scenes at the San Diego Zoo, spent a day in a Federal prison, and interviewed the captain of the U.S.S. Enterprise (the aircraft carrier, not the starship).

It is an excellent book with much to offer managers in the public service and NGP sectors.

• James Champy: Foreword Introduction PART I: Challenges 1: The Challenge of Mission 2: The Challenge of Change 3: The Challenge of Managing for Results PART II: Competencies 4: Serving the Customer 5: Selling the Product 6: Forming Effective Partnerships 7: Creating a Climate for Innovation 8: Sharing the Power 9: Valuing People 10: Communication Effectively 11: Conclusion: Putting It All Together Index