George Roth was born in Germany and has a B .S. in Mechanical Engineering, a M. B. A. in Finance and Marketing, and a Ph .D. in Organizational Studies.art Kleiner is the director of research and reflection at a consulting firm based in Cambridge, Massachusetts; a faculty member at New York Universityâs Interactive Telecommunications Program; and the âCulture & Changeâ columnist for Strategy + Business magazine. He is also the editorial director of the Fifth Discipline Fieldbook series and a longstanding writer on the human impact of management and technology.

• Preface ; Acknowledgments ; Cast of Characters ; 1. Introduction ; 2. Hard Results, Soft Concerns ; 3. Setting an Example of Non-Authoritarian Leadership ; 4. Learning Labs: Teaching Techniques for Thinking Differently ; 5. Combining Engineering Innovation with Human Relations: The Harmony Buck ; 6. Partnerships ; 7. Process Innovation in the Context of a Large Organization ; 8. Practice Without Preaching ; 9. Why the Battle Was Won, But the War Was Lost ; 10. Challenging the Catch-22 Inside Ourselves ; 11. A Reader's Guide for Using the AutoCo Epsilon Project Learning History in Organizations ; Endnotes