AV: Vernon H. Heath Professor of Organizational Innovation and Change, Carlson School of Management, University of MinnesotaDP: Associate Professor of Management, St. Cloud State UniversityRG: Associate Professor of Management, Leonard N. Stern School of Business, New York UniversitySV: Associate Professor of Business Administration, Darden Graduate School of Business Administration, University of Virginia

• FOREWORD BY WILLIAM E. COYNE; PREFACE; PART I THE PROCESS MODEL; PART II CASES IN DIFFERENT ORGANIZATIONAL SETTINGS; BIBLIOGRAPHY; INDEX

AV: Vernon H. Heath Professor of Organizational Innovation and Change, Carlson School of Management, University of MinnesotaDP: Associate Professor of Management, St. Cloud State UniversityRG: Associate Professor of Management, Leonard N. Stern School of Business, New York UniversitySV: Associate Professor of Business Administration, Darden Graduate School of Business Administration, University of Virginia

• FOREWORD BY WILLIAM E. COYNE; PREFACE; PART I THE PROCESS MODEL; PART II CASES IN DIFFERENT ORGANIZATIONAL SETTINGS; BIBLIOGRAPHY; INDEX