Managing Conflict through Communication

AvDudley Cahn,Ruth Abigail

Häftad, Engelska, 2013

3 395 kr

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Häftad

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Beskrivning

Comprehensive and accessible coverage of the study of conflict Managing Conflict Through Communication helps students approach conflict constructively and learn more positive conflict management and resolution skills. Narratives and case studies make the material accessible and engaging to a diverse student audience. Discussion questions and exercises throughout the text provide a basis for classroom discussion and practical applications of concepts. This text is available in a variety of formats – print and digital. Check your favorite digital provider for your eText, including CourseSmart, Kindle, Nook, and more. Learning Goals Upon completing this book, readers will be able to:

Exercise positive conflict management and resolution skills
Understand why communication is essential to interpersonal relationships
Question the thoughts, feelings, and behaviors about conflict they have experienced in the past

Produktinformation

Utgivningsdatum:2013-04-24
Mått:10 x 10 x 10 mm
Vikt:445 g
Format:Häftad
Språk:Engelska
Antal sidor:336
Upplaga:5
Förlag:Pearson Education
ISBN:9780205862139

Utforska kategorier

Teater inom Kultur

Innehållsförteckning

1) Brief Table of Contents Brief Table of ContentsFull Table of ContentsPart One: Managing the Conflict Process Chapter 1: Introduction to the Study of ConflictChapter 2: Communication Options in ConflictChapter 3: Managing Conflict from a Theoretical PerspectiveChapter 4: Responding to Conflict: A Practical Guide to Managing Your Own ConflictsPart Two: Breaking the Cycle of Escalation Chapter 5: Managing Violent TendenciesChapter 6: Managing the Conflict ClimateChapter 7: Managing FaceChapter 8: Managing Anger and StressChapter 9: Managing Conflict through ForgivenessPart Three: Broadening Our Understanding of Conflict Processes Chapter 10: Managing Win-Lose Conflicts through NegotiationChapter 11: Managing Other's Disputes through MediationChapter 12: Managing Workplace ConflictChapter 13: Managing Social Conflict 2) Full Table of Contents Part One: Managing the Conflict Process Chapter 1: Introduction to the Study of Conflict What This Textbook Offers YouThe Nature of ConflictConflict ManagementChapter 2: Communication Options in Conflict Intangible Conflict IssuesDysfunctional Conflict CyclesFunctional Conflict CyclesCollaboration: The Preferred ApproachCommunication Considerations: Choosing The Appropriate Communication OptionChapter 3: Managing Conflict from a Theoretical Perspective Intrapersonal Theories of ConflictRelationship Theories of ConflictChapter 4: Responding to Conflict: A Practical Guide to Managing Your Own Conflicts The S-TLC SystemPart Two: Breaking the Cycle of Escalation Chapter 5: Managing Violent Tendencies Why Are People Violent?Interpersonal Violence DefinedTwo Types Of Interpersonal ViolenceCommunication Approaches To The Study Of Interpersonal ViolenceConflict May Be Inevitable But Violence Is NotChapter 6: Managing the Conflict Climate Conflict ClimateManaging the Conflict ClimateChapter 7: Managing Face Understanding the Demands of FaceTwo Types of Face: Positive and Autonomous FaceFace ManagementChapter 8: Managing Anger and Stress Stress ManagementAnger ManagementChapter 9: Managing Conflict through Forgiveness The Need For Forgiveness And ReconciliationAdvantages of ForgivenessWorking through Forgiveness and Possible ReconciliationMoving beyond VictimizationPart Three: Broadening Our Understanding of Conflict Processes Chapter 10: Managing Win-Lose Conflicts through Negotiation The Need for NegotiationNegotiation BasicsGenerating More OptionsChapter 11: Managing Other’s Disputes through Mediation The Need for MediationFormal Versus Informal MediationThe Role of the MediatorThe Mediation Process: Step by StepChapter 12: Managing Workplace Conflict Conflicts Arising Out Of Differences In Goal SeekingConflicts Arising Out Of Differences In Level Of Group DevelopmentConflicts Arising Out Of Differences In Role ExpecationsHow To Manage Workplace ConflictDifferences In People: Diversity In The WorkplaceWork-Life ConflictsWorkplace BullyingChapter 13: Managing Social Conflict The Clash of Worldviews: Intractable IssuesWhen World Views Clash: Conflicts Between You And “The Other.”