IAN GREENER is a Professor and Deputy Head of School for Postgraduate Training and Research in the School of Applied Social Sciences, as well as co-ordinating research methods teaching the Faculty of Social Sciences and Health. He is also an Assistant Director of the Wolfson Research Institute at Durham, UK.

'This is a refreshing and contemporary text: it discusses current public services in the light of major recent developments (after the financial crisis), is broadly embedded in the academic and social science literatures and covers a lot of ground well. I found it an intelligent and illuminating discussion of the current state of play in public services management' - Ewan Ferlie, Professor of Public Services Management, Department of Management, King's College London, UK 'Ian Greener is to be congratulated for providing a clear, critical and up to date account of the problems faced by today's public managers. The recent edition of his book not only builds on the strength of the earlier work, but also expands significantly on its analysis of the challenges created by the current climate of austerity. I recommend this book without hesitation.' - Matthias Beck, Professor of Management, Queen's University Management School, Queen's University Belfast, UK Reviews of first edition: '...this is a very valuable book. Ian Greener has tackled the difficult task of writing a text on public management which is both accessible and critical and he has succeeded admirably.' - The Journal of Social Policy 'Greener's book will be invaluable reading for anyone seeking a grounding in the key ideas and issues concerning public management, whether they are a researcher, student, or a manager in a public sector organization'. - Management Learning

• IntroductionPART I: THE CONTEXT OF PUBLIC MANAGEMENTPublic and Private ManagementPublic Services After the Financial CrisisThe Role of the State in Public ServicesChanging Ideas about Public ManagementPART II: ORGANISATIONAL IDEAS IN PUBLIC MANAGEMENT UNDER CHALLENGEPaying for Public ServicesThe Use of Markets in the Public SectorThe Role of Users in Public ServicesPART III: CONTEMPORARY ISSUES IN PUBLIC MANAGEMENTManaging Performance in a Time of AusterityProfessionals in Public ManagementPART IV: CONCLUSIONPutting it all Together: Managing Contradictions in Public Management.

IAN GREENER is a Professor and Deputy Head of School for Postgraduate Training and Research in the School of Applied Social Sciences, as well as co-ordinating research methods teaching the Faculty of Social Sciences and Health. He is also an Assistant Director of the Wolfson Research Institute at Durham, UK.

'This is a refreshing and contemporary text: it discusses current public services in the light of major recent developments (after the financial crisis), is broadly embedded in the academic and social science literatures and covers a lot of ground well. I found it an intelligent and illuminating discussion of the current state of play in public services management' - Ewan Ferlie, Professor of Public Services Management, Department of Management, King's College London, UK 'Ian Greener is to be congratulated for providing a clear, critical and up to date account of the problems faced by today's public managers. The recent edition of his book not only builds on the strength of the earlier work, but also expands significantly on its analysis of the challenges created by the current climate of austerity. I recommend this book without hesitation.' - Matthias Beck, Professor of Management, Queen's University Management School, Queen's University Belfast, UK Reviews of first edition: '...this is a very valuable book. Ian Greener has tackled the difficult task of writing a text on public management which is both accessible and critical and he has succeeded admirably.' - The Journal of Social Policy 'Greener's book will be invaluable reading for anyone seeking a grounding in the key ideas and issues concerning public management, whether they are a researcher, student, or a manager in a public sector organization'. - Management Learning

• IntroductionPART I: THE CONTEXT OF PUBLIC MANAGEMENTPublic and Private ManagementPublic Services After the Financial CrisisThe Role of the State in Public ServicesChanging Ideas about Public ManagementPART II: ORGANISATIONAL IDEAS IN PUBLIC MANAGEMENT UNDER CHALLENGEPaying for Public ServicesThe Use of Markets in the Public SectorThe Role of Users in Public ServicesPART III: CONTEMPORARY ISSUES IN PUBLIC MANAGEMENTManaging Performance in a Time of AusterityProfessionals in Public ManagementPART IV: CONCLUSIONPutting it all Together: Managing Contradictions in Public Management.