Resolving Grievances in the Nursing Home

A Study of the Ombudsman Program

Inbunden, Engelska, 1984

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Beskrivning

Starting with a review of the historical, philosophical, and political antecedents of the Swedish ombudsman, the authors place the idea of nursing home ombudsmanship within the context of an expanding population of older people who may require institutional care in their more advanced years.

Produktinformation

Utgivningsdatum:1984-01-30
Format:Inbunden
Språk:Engelska
Antal sidor:247
Förlag:Columbia University Press
ISBN:9780231057028

Utforska kategorier

Omvårdnad inom Medicin
Ledarskapsböcker inom Ekonomi och Ledarskap

Mer om författaren

Abraham Monk is Brookdale Professor of Gerontology at the Columbia University School of Social Work and Director of the Brookdale Institute on Aging and Adult Human Development. Lenard W. Kaye is a Research Scientist at the Columbia University School of Social Work and Associate Director of the Brookdale Institute. Howard Litwin is a Lecturer at the Paul Baerwald School of Social Work, The Hebrew University of Jerusalem.

Innehållsförteckning

1. Antecedents of the Ombudsman Program 2. Structuring Quality Assurance Mechanisms for the Elderly in Long-Term Care 3. Study Methodology 4. The Ombudsman and the Complaint Grievance Process 5. What Do Ombudsmen Do? 6. Do Ombudsman Programs Get Results? 7. The Future of the Ombudsman