Top 50 Management Dilemmas, The

Sona Sherratt is an Ashridge faculty member since 2003, teaching tailored executive and qualification programmes. She has delivered senior leadership and general management programmes for clients around the world.  Before becoming Director of the Ashridge Masters in Management and an Associate Professor at Hult International Business School, Roger Delves was Programme Director in Cranfield's Centre for Customised Executive Education.

'A must read for busy managers who want pragmatic, easy to implement solutions to management challenges.' Samantha Rockey, Group Leadership Development Executive, SABMiller plc   'Does what it says on the tin ... clear guidance on what to do and what questions to ask' James Percival, Vice President, Operations Finance EMEA, Hilton Worldwide   'An incredible tool to have at your fingertips' Mark Eastham, Multi Channel Director, Carphone Warehouse   'At last a management book that is full of practical advice not theory!' Brian May, Chief Executive, Renew Holdings Plc   'This extremely practical and easy to read management book is aimed at the busy manager who is able to dip into the book to seek advice on particular issues.' Ed Goodwyn, Partner, Pinsent Masons LLP

• CONTENTS  About the authors Introduction  1.  Challenges with individuals Low motivationLack of confidenceConstantly rejects feedbackLack of competenceUnethical behaviourUnobserved but reported disrespectful behaviour High performers who are high maintenancePersonal turmoilDifficult and delicate conversationsDelegation and letting goDominant peoplePassionate or stubborn people  2.  Challenges with teams An under-performing teamLack of trust Fear of allowing conflict in a teamA team that avoids accountabilityPreferential treatmentSilo mentalityManaging a virtual teamMeetings that stagnateMeetings that derail  3.  Challenges with externalsTheir unrealistic expectationsElusive or unresponsive behaviourPatronising or arrogant styles Constantly changing goalpostsCompany merger or acquisition  4.  Challenges around conflictIndividuals who avoid conflictPeople who don’t show emotionEmotional peopleCompetitive behaviourPassive-aggressive behaviour  5.  Challenges around changeCovert resistance to change Overt resistance to changeDenialPeople who are too comfortableMaintaining the team’s high-energy change culture  6.  Challenges around power, politics and influenceLimited access to stakeholdersBuilding your personal brandGetting a decisionOrganisational politics Managing up or acrossBeing micro-managedSomeone who is holding you back  7.  Challenges for yourself Receiving difficult feedbackSituations where you don’t know the answerDealing with your own mistakes and poor decisionsFeeling under-equippedThe loneliness of managementHaving your authority or ability questionedAsking for a raise or promotion  Index