Managing the Flexible Workforce

Richard Pettinger

• List of summary boxes and figures -- Preface -- 1 Introduction -- Flexible workforce -- Conclusions -- 2 Hours and patterns of work -- Introduction -- Work content -- Hours of work -- Other patterns of work -- Use of subcontractors, agencies and specialists -- Conclusions -- 3 Contractual arrangements -- Contracts of employment -- Employment law -- Conclusions -- 4 Motivation and rewards -- Motivation theories -- Work motivation -- Pay and benefits -- Conclusions -- 5 Staffing the flexible workforce -- Introduction -- Equal opportunities -- Staff planning -- High quality staff -- Training and development -- Industrial relations -- Conclusions -- 6 Management and the flexible workforce -- Introduction -- Management style -- Management qualities -- Management training -- Management performance -- Conclusions -- 7 Flexible working in practice -- Organization structure and forms -- Culture -- Conditions -- Supervision -- High quality staff -- Other factors -- Conclusions -- Appendix A: Employment law in the UK: the legal framework -- Appendix B: The European Community Social Charter -- Appendix C: Glossary -- Bibliography -- Index.