This monograph summarizes the results of a study of the caseload of one social service agency--that of the Family and Childrens Service of Pittsburgh. The study is based on data collected on an extensive schedule of new clients who went to this agency over a four-month period and for whom appropriate casework was considered. The focus of the study is on the perceptions of the clients by the caseworkers.

This monograph summarizes the results of a study of the caseload of one social service agency--that of the Family and Childrens Service of Pittsburgh. The study is based on data collected on an extensive schedule of new clients who went to this agency over a four-month period and for whom appropriate casework was considered. The focus of the study is on the perceptions of the clients by the caseworkers.