MARTIN EVANS is Professor of Marketing at the University of the West of England, Bristol.LUIZ MOUTINHO is Professor of Marketing, Glasgow Business School, University of Glasgow.

'Excellent concept for a book. I intend to use a number of the articles as seminar material. Length of articles is ideal for one-hour seminars.' - Ruth Murphy, University of North London 'This is a really interesting; up-to-date publication. It enlightened me, and I have already quoted it in my work in publications! I have no hesitation in recommending this book to my colleagues for course adoption.' - Patrick McCole, University of Ulster 'Excellent coverage of current key issues and well illustrated with examples.' - J.W. Cross, Southampton Institute 'This is an excellent text for students to use to gain an insight into the practical application of marketing theory.' - P Cowell, University College, Warrington 'Nice readable articles, well presented and up-to-date.' - E Gilhooly, University of Wales, Cardiff

• Consumer BehaviourLoyalty MarketingDatabase MarketingMarketing ResearchBusiness-to-Business MarketingMarket Segmentation and Product PositioningPricingAdvertisingSales PromotionDirect MarketingRelationship MarketingChannel Management and DistributionMarketing StrategyGlobal and International Marketing.

MARTIN EVANS is Professor of Marketing at the University of the West of England, Bristol.LUIZ MOUTINHO is Professor of Marketing, Glasgow Business School, University of Glasgow.

'Excellent concept for a book. I intend to use a number of the articles as seminar material. Length of articles is ideal for one-hour seminars.' - Ruth Murphy, University of North London 'This is a really interesting; up-to-date publication. It enlightened me, and I have already quoted it in my work in publications! I have no hesitation in recommending this book to my colleagues for course adoption.' - Patrick McCole, University of Ulster 'Excellent coverage of current key issues and well illustrated with examples.' - J.W. Cross, Southampton Institute 'This is an excellent text for students to use to gain an insight into the practical application of marketing theory.' - P Cowell, University College, Warrington 'Nice readable articles, well presented and up-to-date.' - E Gilhooly, University of Wales, Cardiff

• Consumer BehaviourLoyalty MarketingDatabase MarketingMarketing ResearchBusiness-to-Business MarketingMarket Segmentation and Product PositioningPricingAdvertisingSales PromotionDirect MarketingRelationship MarketingChannel Management and DistributionMarketing StrategyGlobal and International Marketing.

MARTIN EVANS is Professor of Marketing at the University of the West of England, Bristol.LUIZ MOUTINHO is Professor of Marketing, Glasgow Business School, University of Glasgow.

'Excellent concept for a book. I intend to use a number of the articles as seminar material. Length of articles is ideal for one-hour seminars.' - Ruth Murphy, University of North London 'This is a really interesting; up-to-date publication. It enlightened me, and I have already quoted it in my work in publications! I have no hesitation in recommending this book to my colleagues for course adoption.' - Patrick McCole, University of Ulster 'Excellent coverage of current key issues and well illustrated with examples.' - J.W. Cross, Southampton Institute 'This is an excellent text for students to use to gain an insight into the practical application of marketing theory.' - P Cowell, University College, Warrington 'Nice readable articles, well presented and up-to-date.' - E Gilhooly, University of Wales, Cardiff

• Consumer BehaviourLoyalty MarketingDatabase MarketingMarketing ResearchBusiness-to-Business MarketingMarket Segmentation and Product PositioningPricingAdvertisingSales PromotionDirect MarketingRelationship MarketingChannel Management and DistributionMarketing StrategyGlobal and International Marketing.