DIANA N.T. SALE, RGN, RCNT, is Management Consultant, 1066 Consultancy Ltd, Quality Assurance Consultant to Dorset Health Authority and Associate Project Manager for Price Waterhouse, Birmingham.

'This is a wonderful, solid and thorough book, which provides a good basic overview of quality assurance...[it] will help to open up quality assurance to others looking at clinical governance, and provide the basis for a better shared understanding of work done and tools developed.' - Tim Scott, Health Service Journal 'This is a wonderful, solid and thorough book, which provides a good basic overview of quality assurance, and makes links to the wide variety of current NHS initiatives.' - Tim Scott, Health Service Journal

• Introduction: An Overview of the History of Quality AssuranceApproaches to Quality AssuranceTotal Quality ManagementClinical AuditClinical Effectiveness, Clinical Guidelines and Evidence-Based PracticeClinical GovernanceIntegrated Care PathwaysAccreditation with a DifferenceGlossary of Terms.

DIANA N.T. SALE, RGN, RCNT, is Management Consultant, 1066 Consultancy Ltd, Quality Assurance Consultant to Dorset Health Authority and Associate Project Manager for Price Waterhouse, Birmingham.

'This is a wonderful, solid and thorough book, which provides a good basic overview of quality assurance...[it] will help to open up quality assurance to others looking at clinical governance, and provide the basis for a better shared understanding of work done and tools developed.' - Tim Scott, Health Service Journal 'This is a wonderful, solid and thorough book, which provides a good basic overview of quality assurance, and makes links to the wide variety of current NHS initiatives.' - Tim Scott, Health Service Journal

• Introduction: An Overview of the History of Quality AssuranceApproaches to Quality AssuranceTotal Quality ManagementClinical AuditClinical Effectiveness, Clinical Guidelines and Evidence-Based PracticeClinical GovernanceIntegrated Care PathwaysAccreditation with a DifferenceGlossary of Terms.

DIANA N.T. SALE, RGN, RCNT, is Management Consultant, 1066 Consultancy Ltd, Quality Assurance Consultant to Dorset Health Authority and Associate Project Manager for Price Waterhouse, Birmingham.

'This is a wonderful, solid and thorough book, which provides a good basic overview of quality assurance...[it] will help to open up quality assurance to others looking at clinical governance, and provide the basis for a better shared understanding of work done and tools developed.' - Tim Scott, Health Service Journal 'This is a wonderful, solid and thorough book, which provides a good basic overview of quality assurance, and makes links to the wide variety of current NHS initiatives.' - Tim Scott, Health Service Journal

• Introduction: An Overview of the History of Quality AssuranceApproaches to Quality AssuranceTotal Quality ManagementClinical AuditClinical Effectiveness, Clinical Guidelines and Evidence-Based PracticeClinical GovernanceIntegrated Care PathwaysAccreditation with a DifferenceGlossary of Terms.