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Human Resource Management in Service Work

AvMarek Korczynski

Inbunden, Engelska, 2001

Del i serien Management, Work and Organisations

1 000 kr

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Beskrivning

This book fills a gap in the market for a long overdue book on HRM in the service sector. The focus on human resource management is essential to aid any understanding of the service economy and with increasing numbers of courses focusing on services rather than manufacturing, it is fast becoming a very important and neglected area in terms of textbooks.

Produktinformation

Utgivningsdatum:2001-11-21
Mått:155 x 235 x 18 mm
Vikt:508 g
Format:Inbunden
Språk:Engelska
Serie:Management, Work and Organisations
Antal sidor:237
Förlag:Bloomsbury Publishing PLC
ISBN:9780333774403

Utforska kategorier

Projektledning inom Ekonomi och Ledarskap

Mer om författaren

MAREK KORCZYNSKI lectures in Employment Relations at Loughborough University.

Recensioner i media

'...a must read for all those who wish to aquire a deep understanding of the nature of customer service work.' - Joe Wallace, Industrial Relations Journal

Innehållsförteckning

Service WorkThe New Service Management SchoolCritical Perspectives on Service WorkService Work: The Customer-Oriented BureaucracyAnalysing Distinctive Types of Front Line WorkSales WorkEmpowerment on the Front Line?Managing EmotionsGendered Segregation and DisadvantageTrade Unions and Service WorkConclusion: Reconsidering Modern TimesReferences.

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