SHARON BOLTON is lecturer in Human Resource Management in the Department of Organisation, Work and Technology at the Management School, Lancaster University, UK.

• List of TablesAcknowledgementsWhy Emotion, Why Now?Bringing Emotion onto the Organisational Agenda: A Century of Organisational AnalysisThe (Over)Managed HeartA Sociological Understanding of EmotionIntroducing a Typology of Workplace EmotionPrescriptive and Pecuniary Emotion ManagementPresentational and Philanthropic Emotion ManagementMixed FeelingsReferencesName IndexSubject Index.

SHARON BOLTON is lecturer in Human Resource Management in the Department of Organisation, Work and Technology at the Management School, Lancaster University, UK.

• List of TablesAcknowledgementsWhy Emotion, Why Now?Bringing Emotion onto the Organisational Agenda: A Century of Organisational AnalysisThe (Over)Managed HeartA Sociological Understanding of EmotionIntroducing a Typology of Workplace EmotionPrescriptive and Pecuniary Emotion ManagementPresentational and Philanthropic Emotion ManagementMixed FeelingsReferencesName IndexSubject Index.

SHARON BOLTON is lecturer in Human Resource Management in the Department of Organisation, Work and Technology at the Management School, Lancaster University, UK.

• List of TablesAcknowledgementsWhy Emotion, Why Now?Bringing Emotion onto the Organisational Agenda: A Century of Organisational AnalysisThe (Over)Managed HeartA Sociological Understanding of EmotionIntroducing a Typology of Workplace EmotionPrescriptive and Pecuniary Emotion ManagementPresentational and Philanthropic Emotion ManagementMixed FeelingsReferencesName IndexSubject Index.