Theory of Culture-Specific Total Quality Management

Noronha examines the influence of cultural values on total quality management. This volume shows the influence that culture has on the success of Total Quality Management (TQM), and uses the case of Chinese companies operating in mainland China, Hong Kong and Taiwan to support the assertion that culture has a greater effect on TQM than has been previously acknowledged. This book should be useful reading for students, researchers and professionals concerned with cultural diversity and alternative approaches to TQM.