CARLOS NORONHA teaches at the University of Macau. He has a PhD from the University of Sheffield. His research focuses on the influence of culture on organisations and management with a special emphasis on total quality management.

• Introduction Quality and TQM Values, Culture, Chinese Cultural Values The Theory of Culture-Specific TQM Research Methodology Data Analysis and Results Case Studies Summary & Conclusion

CARLOS NORONHA teaches at the University of Macau. He has a PhD from the University of Sheffield. His research focuses on the influence of culture on organisations and management with a special emphasis on total quality management.

• Introduction Quality and TQM Values, Culture, Chinese Cultural Values The Theory of Culture-Specific TQM Research Methodology Data Analysis and Results Case Studies Summary & Conclusion

CARLOS NORONHA teaches at the University of Macau. He has a PhD from the University of Sheffield. His research focuses on the influence of culture on organisations and management with a special emphasis on total quality management.

• Introduction Quality and TQM Values, Culture, Chinese Cultural Values The Theory of Culture-Specific TQM Research Methodology Data Analysis and Results Case Studies Summary & Conclusion