Sport Facility Operations Management

Eric C. Schwarz is Chair of the Postgraduate Courses in Sport Business and Integrity at Victoria University in Melbourne, Australia. Stacey A. Hall is Senior Associate Dean of the College of Business and Economic Development and Professor of Sport Management at The University of Southern Mississippi, United States. Simon Shibli is Professor of Sport Management and Director of the Sport Industry Research Centre at Sheffield Hallam University, UK.

• 1. Introduction to Sport Facility Operations Management, Section I: Pre-Management and Pre-Operational Issues in Sport Facilities, 2. Ownership Structures, 3. Financing Sport Facilities, 4. Capital Investment Appraisal, 5. Project Management: Planning, Design, and Construction, Section II: Application of Management and Operations Principles for Sport Facilities, 6. Organizational Leadership and Human Resource Management, 7. Financial Management, Operational Decision Making, and Budgeting, 8. Operations Management, Section III: Implementing Sport Facility Operations Management, 9. Multichannel Marketing and Communications, 10. Revenue Generation and Diversification, 11. Customer Experiences: From Event Planning to Activation, 12. Legal Issues and Risk Assessment, 13. Security Planning for Facility Management, Section IV: Effectiveness of Management and Operations, 14. Performance Analytics for Sport Facilities, 15. Impacts and Legacies through Sustainability