Christine Roysdon, Howard D. White

• 1. Introduction Christine Roysdon and Howard D. White 2. Library Applications of Knowledge-Based Systems Joseph M.A. Cavanagh 3. Augmented Assistance in Online Catalogue Subject Searching Zorana Ercegovac 4. Knowledge-Based Systems in Information Work: A View of the Future Irene L. Travis 5. An Expert System at the Reference Desk: Impressions From Users Nancy J. Butkovich, Kathryn L. Taylor, Sharon H. Dent and Ann S. Moore 6. The Information Machine: A Microcomputer-Based Reference Service Jeff Fadell and Judy E. Meyers 7. AquaRef: An Expert Advisory System for Reference Support Deborah Hanfman 8. Designing a Workstation for Information Seekers Mary Micco and Irma Smith 9. Simulation of the Reference Process, Part II: REFSIM, an Implementation With Expert System and ICAI Modes James R. Parrott 10. Reference Expert Systems: Humanizing Depersonalized Service Dana E. Smith 11. POINTER Versus Using Government Publications: Where's the Advantage? Karen F. Smith 12. An Expert System for Microcomputers to Aid Selection of Online Databases Rodes Trautman and Sara von Flittner

Christine Roysdon, Howard D. White

• 1. Introduction Christine Roysdon and Howard D. White 2. Library Applications of Knowledge-Based Systems Joseph M.A. Cavanagh 3. Augmented Assistance in Online Catalogue Subject Searching Zorana Ercegovac 4. Knowledge-Based Systems in Information Work: A View of the Future Irene L. Travis 5. An Expert System at the Reference Desk: Impressions From Users Nancy J. Butkovich, Kathryn L. Taylor, Sharon H. Dent and Ann S. Moore 6. The Information Machine: A Microcomputer-Based Reference Service Jeff Fadell and Judy E. Meyers 7. AquaRef: An Expert Advisory System for Reference Support Deborah Hanfman 8. Designing a Workstation for Information Seekers Mary Micco and Irma Smith 9. Simulation of the Reference Process, Part II: REFSIM, an Implementation With Expert System and ICAI Modes James R. Parrott 10. Reference Expert Systems: Humanizing Depersonalized Service Dana E. Smith 11. POINTER Versus Using Government Publications: Where's the Advantage? Karen F. Smith 12. An Expert System for Microcomputers to Aid Selection of Online Databases Rodes Trautman and Sara von Flittner