Jan Bamford is Professor of International Higher Education, Acting Deputy Dean, Guildhall School of Business and Law at London Metropolitan University, UK.Elena Moschini is Head of Student Experience and Academic Outcomes, School of Computing and Digital Media at London Metropolitan University, UK.Cécile Tschirhart is Director of Learning, Teaching and Student Experience at Christ Church Business School, Canterbury Christ Church University, UK.

• 1. Introduction, 2. Leadership roles in higher education and the relationship with the improvement of the student experience, 3. The power of innovative pedagogy in the post-COVID era, 4. The role of third space professionals in supporting students’ transitions in higher education, 5. Designing coordinated assessment and feedback initiatives, 6. Closing the loop—An evaluation of student-led module feedback at one UK higher education institution, 7. Creative approaches to student engagement, 8. Considering strategies for the improvement of international students’ academic and cultural experiences of studying in the UK, 9. The relational and dialogical nature of academic support, 10. Final reflections

Jan Bamford is Professor of International Higher Education, Acting Deputy Dean, Guildhall School of Business and Law at London Metropolitan University, UK.Elena Moschini is Head of Student Experience and Academic Outcomes, School of Computing and Digital Media at London Metropolitan University, UK.Cécile Tschirhart is Director of Learning, Teaching and Student Experience at Christ Church Business School, Canterbury Christ Church University, UK.

• 1. Introduction, 2. Leadership roles in higher education and the relationship with the improvement of the student experience, 3. The power of innovative pedagogy in the post-COVID era, 4. The role of third space professionals in supporting students’ transitions in higher education, 5. Designing coordinated assessment and feedback initiatives, 6. Closing the loop—An evaluation of student-led module feedback at one UK higher education institution, 7. Creative approaches to student engagement, 8. Considering strategies for the improvement of international students’ academic and cultural experiences of studying in the UK, 9. The relational and dialogical nature of academic support, 10. Final reflections

Jan Bamford is Professor of International Higher Education, Acting Deputy Dean, Guildhall School of Business and Law at London Metropolitan University, UK.Elena Moschini is Head of Student Experience and Academic Outcomes, School of Computing and Digital Media at London Metropolitan University, UK.Cécile Tschirhart is Director of Learning, Teaching and Student Experience at Christ Church Business School, Canterbury Christ Church University, UK.

• 1. Introduction, 2. Leadership roles in higher education and the relationship with the improvement of the student experience, 3. The power of innovative pedagogy in the post-COVID era, 4. The role of third space professionals in supporting students’ transitions in higher education, 5. Designing coordinated assessment and feedback initiatives, 6. Closing the loop—An evaluation of student-led module feedback at one UK higher education institution, 7. Creative approaches to student engagement, 8. Considering strategies for the improvement of international students’ academic and cultural experiences of studying in the UK, 9. The relational and dialogical nature of academic support, 10. Final reflections