Dr Sonja Falck is a Senior Lecturer at the University of East London. She is author of Extreme Intelligence, and The Psychology of Intelligence. She is a psychotherapist and supervisor accredited with the UKCP and BACP, specialising in improving personal and professional relationships. She has presented her work in Britain, the USA, and Holland.

• Part 1. FOUNDATIONS: The fundamentals involved in basic and more advanced communication. 1. All people seek safety and connection (why we communicate the way we do). 2. The barrister’s case. 3. Playing the game. Part 2. SKILLS: Seven essential communication skills. 4. Explaining the seven essential communication skills. 5. Going deeper: Elaborating the top three of the seven skills. Part 3. PRACTICE: How to have better conversations. 6. General conversation (including small talk). 7. Difficult conversations (including conflict resolution). 8. Intimate conversation (including dating and romance). 9. Occupational conversation (including office politics). 10. Dealing with change (including gaining success). 11. Concluding comments.

Dr Sonja Falck is a Senior Lecturer at the University of East London. She is author of Extreme Intelligence, and The Psychology of Intelligence. She is a psychotherapist and supervisor accredited with the UKCP and BACP, specialising in improving personal and professional relationships. She has presented her work in Britain, the USA, and Holland.

• Part 1. FOUNDATIONS: The fundamentals involved in basic and more advanced communication. 1. All people seek safety and connection (why we communicate the way we do). 2. The barrister’s case. 3. Playing the game. Part 2. SKILLS: Seven essential communication skills. 4. Explaining the seven essential communication skills. 5. Going deeper: Elaborating the top three of the seven skills. Part 3. PRACTICE: How to have better conversations. 6. General conversation (including small talk). 7. Difficult conversations (including conflict resolution). 8. Intimate conversation (including dating and romance). 9. Occupational conversation (including office politics). 10. Dealing with change (including gaining success). 11. Concluding comments.

Dr Sonja Falck is a Senior Lecturer at the University of East London. She is author of Extreme Intelligence, and The Psychology of Intelligence. She is a psychotherapist and supervisor accredited with the UKCP and BACP, specialising in improving personal and professional relationships. She has presented her work in Britain, the USA, and Holland.

• Part 1. FOUNDATIONS: The fundamentals involved in basic and more advanced communication. 1. All people seek safety and connection (why we communicate the way we do). 2. The barrister’s case. 3. Playing the game. Part 2. SKILLS: Seven essential communication skills. 4. Explaining the seven essential communication skills. 5. Going deeper: Elaborating the top three of the seven skills. Part 3. PRACTICE: How to have better conversations. 6. General conversation (including small talk). 7. Difficult conversations (including conflict resolution). 8. Intimate conversation (including dating and romance). 9. Occupational conversation (including office politics). 10. Dealing with change (including gaining success). 11. Concluding comments.