Managing Change for Better Public Service Delivery

M Aslam Alam, Bangladesh Public Administration Training Centre, Bangladesh Quamrul Alam, CQUniversity, Australia Rizwan Khair, Bangladesh Public Administration Training Centre, Bangladesh Mohammad Rezaul Karim, Bangladesh Public Administration Training Centre, Bangladesh

• 1. Introduction PART I. Managing change for service delivery 2. Practices of Managing Change in the Public Sector: A commentary with reference to Bangladesh 3. How big is Big Data for Developing Countries? Leadership and Managing change in the public sector in the digital age. 4. Information Literacy and Public Service Management: Towards better public service delivery in Bangladesh. PART II. Governance and service delivery 5. From participatory rural development to good local governance: Thirty years JICA’s experiences of rural development in Bangladesh 6. Citizen Voice in improved Public Service Delivery: Cases from India: Citizen Response and User experience in the design of public services 7. Rethinking Public Service Delivery in Nepal: The End-User Perspectives 8. Social Accountability through Social Media: Developing a Framework for Analyzing Bangladesh's Experiences 9. Governance and Public Service Delivery in Bangladesh: Culture, Context and the Rational Actor. PART III. Public policy and administration 10. Contemporary India: Issues and challenges 11. Pluralistic Public Service Provision: a ‘think piece’ on education services in Bangladesh 12. Restructuring Policy Networks for Better HIV/AIDS Service in Yunnan, China 13. Between Dream and Delivery: A Closer Look at Singapore’s Development Journey 14. Philosophical aspects of approach towards better Public Service Delivery: Indian Experience 15. Innovations in Public Service Delivery: Role of Bangladesh Civil Service 16. Power Generation and Regional Collaboration in South Asia 17. Conclusion