Jeffrey Braithwaite, BA, MIR (Hons), MBA, DipLR, PhD, FIML, FACHSM, FFPHRCP (UK), FAcSS (UK), Hon FRACMA, FAHMS is Founding Director, Australian Institute of Health Innovation; Director, Centre for Healthcare Resilience and Implementation Science; and Professor of Health Systems Research, Faculty of Medicine and Health Sciences, Macquarie University, Australia. His research examines the changing nature of complex health systems, attracting funding of more than AU$145 million (€89 million, £82 million). He has contributed over 620 peer reviewed publications including 14 previous books, and presented at international and national conferences on more than 1,000 occasions, including over 100 keynote addresses. His research appears in journals such as Journal of the American Medical Association, BMC Medicine, The British Medical Journal, The Lancet, Social Science & Medicine, BMJ Quality & Safety and International Journal for Quality in Health Care. He has received 48 different national and international awards for his teaching and research. Further details are available on the AIHI website: http://aihi.mq.edu.au/people/professor-jeffrey-braithwaite and his Wikipedia entry at https://en.wikipedia.org/wiki/Jeffrey_Braithwaite.Erik Hollnagel, MSc, PhD, is Senior Professor of patient safety at Jönköping University (Sweden), Visiting Professorial Fellow at the Centre for Healthcare Resilience and Implementation Science, Macquarie University, Australia, and Professor Emeritus at the Department of Computer Science, University of Linköping, Sweden. He has through his career worked at universities, research centres and industries in several countries and with problems from many domains including nuclear power generation, aerospace and aviation, software engineering, land-based traffic and health care. His professional interests include industrial safety, resilience engineering, patient safety, accident investigation and modelling large-scale sociotechnical systems. He has published widely and is the author or editor of 24 books, including five books on resilience engineering, as well as a large number of papers and book chapters. The latest titles are Safety-I and Safety-II in Practice and Working Across Boundaries.Garth Hunte, MD, PhD, FCFP is a Clinical Professor and Emergency Physician at Providence Health Care/UBC, a Virtual Physician, HealthLinkBC Emergency iDoctor-in-assistance, the Innovation Lead for Patient Safety and Resilient System Performance in Emergency Care in the Department of Emergency Medicine, University of British Columbia, a scientist at the Centre for Health Evaluation and Outcome Sciences, Providence Health Care Research Institute, a member of the Centre for Health Education Scholarship, and a member of the Physician Advisory Committee, Exceptional Quality, Safety and Value, Providence Health Care, in Vancouver, Canada. His research program centers around how safety is created in complex socio-technical systems, and in the application of resilience engineering in healthcare. He is actively involved in the Resilience Engineering Association and the Resilient Health Care Network, and organized/hosted the 6th Resilient Health Care Meeting in Vancouver in 2017.

• 1. The Journey to Here. 2. On Muddling Through (its definitions, scope, and ways to work in a world of muddle to enable resilient performance in systems, organisations and services). Section 1: Understanding Purpose and Muddling Through. Section 2: Theorising About Purposeful Muddling. Section 3: Case Studies of Muddling and Resilient Health Care. 3. Working with Muddling in a Purposeful Way.

Jeffrey Braithwaite, BA, MIR (Hons), MBA, DipLR, PhD, FIML, FACHSM, FFPHRCP (UK), FAcSS (UK), Hon FRACMA, FAHMS is Founding Director, Australian Institute of Health Innovation; Director, Centre for Healthcare Resilience and Implementation Science; and Professor of Health Systems Research, Faculty of Medicine and Health Sciences, Macquarie University, Australia. His research examines the changing nature of complex health systems, attracting funding of more than AU$145 million (€89 million, £82 million). He has contributed over 620 peer reviewed publications including 14 previous books, and presented at international and national conferences on more than 1,000 occasions, including over 100 keynote addresses. His research appears in journals such as Journal of the American Medical Association, BMC Medicine, The British Medical Journal, The Lancet, Social Science & Medicine, BMJ Quality & Safety and International Journal for Quality in Health Care. He has received 48 different national and international awards for his teaching and research. Further details are available on the AIHI website: http://aihi.mq.edu.au/people/professor-jeffrey-braithwaite and his Wikipedia entry at https://en.wikipedia.org/wiki/Jeffrey_Braithwaite.Erik Hollnagel, MSc, PhD, is Senior Professor of patient safety at Jönköping University (Sweden), Visiting Professorial Fellow at the Centre for Healthcare Resilience and Implementation Science, Macquarie University, Australia, and Professor Emeritus at the Department of Computer Science, University of Linköping, Sweden. He has through his career worked at universities, research centres and industries in several countries and with problems from many domains including nuclear power generation, aerospace and aviation, software engineering, land-based traffic and health care. His professional interests include industrial safety, resilience engineering, patient safety, accident investigation and modelling large-scale sociotechnical systems. He has published widely and is the author or editor of 24 books, including five books on resilience engineering, as well as a large number of papers and book chapters. The latest titles are Safety-I and Safety-II in Practice and Working Across Boundaries.Garth Hunte, MD, PhD, FCFP is a Clinical Professor and Emergency Physician at Providence Health Care/UBC, a Virtual Physician, HealthLinkBC Emergency iDoctor-in-assistance, the Innovation Lead for Patient Safety and Resilient System Performance in Emergency Care in the Department of Emergency Medicine, University of British Columbia, a scientist at the Centre for Health Evaluation and Outcome Sciences, Providence Health Care Research Institute, a member of the Centre for Health Education Scholarship, and a member of the Physician Advisory Committee, Exceptional Quality, Safety and Value, Providence Health Care, in Vancouver, Canada. His research program centers around how safety is created in complex socio-technical systems, and in the application of resilience engineering in healthcare. He is actively involved in the Resilience Engineering Association and the Resilient Health Care Network, and organized/hosted the 6th Resilient Health Care Meeting in Vancouver in 2017.

• 1. The Journey to Here. 2. On Muddling Through (its definitions, scope, and ways to work in a world of muddle to enable resilient performance in systems, organisations and services). Section 1: Understanding Purpose and Muddling Through. Section 2: Theorising About Purposeful Muddling. Section 3: Case Studies of Muddling and Resilient Health Care. 3. Working with Muddling in a Purposeful Way.