This edition of Ted Dangelmayer's comprehensive guide to developing, implementing, and managing an ESD program has been completely revised and updated to meet the growing demands of ESD control programs. It provides information on the 12 factors in ESD program management, the fundamentals of electrostatics, and the use of auditing in ESD program management, as well as information on Statistical Process Control (SPC) compliance with ISO-9000, and work area, supplier, and subcontractor audits. Based on end user experience, this is a guide for electronics manufacturing and quality control professionals.