Christine Avery is Business Reference Librarian and Diane Zabel is Social Science Reference Librarian, both at the Pennsylvania State University, University Park.

'Avery and Zabel's work remains an outstanding resource for up-to-date material on total quality management.' - American Reference Books Annual'The mission for this excellent sourcebook is to summarize in one volume the best information available on quality management. The book unequivocally meets its aim, and it should satisfy the wide range of organisations and individuals for whom it was written - industry, government, academia, management consultants, quality engineers, reference librarians and information brokers. In addition, for students in this field of study, it also merits attention. Coverage is definitely international ... categories omitted in other reviews of this timely subject, small presses and associations, receive special notice. To find the references to quality management in an individual field of endeavour could be very difficult without this book ... well compiled and would be an inordinately useful addition to many collections. I recommend it highly.' - Business Information Alert

• Part I Introduction: General Sources for Information on Quality ManagementPart II Applications of Total Quality ManagementPart III Focus on Specific Aspects of Quality Management: 1. Teams 2. Customers 3. Analytical and statistical tools 4. Corporate culture 5. Leadership 6. Training, human resources and communicationPart IV Quality in the Future: What Role Does ISO9000 Play?Part V Resource Materials: 1. Strategies for locating additional information i. Book Publishers and distributors ii. Periodicals iii. Databases iv. Useful Library of Congress Subject Headings 2. Training Materials i.Audio-visual and interactive multimedia training resources ii. Software packages 3. Executive development programs 4. Quality management consultants survey 5. Malcolm Baldridge National Quality Award Glossary Index of Names Index of Titles Subject Index

Christine Avery is Business Reference Librarian and Diane Zabel is Social Science Reference Librarian, both at the Pennsylvania State University, University Park.

'Avery and Zabel's work remains an outstanding resource for up-to-date material on total quality management.' - American Reference Books Annual'The mission for this excellent sourcebook is to summarize in one volume the best information available on quality management. The book unequivocally meets its aim, and it should satisfy the wide range of organisations and individuals for whom it was written - industry, government, academia, management consultants, quality engineers, reference librarians and information brokers. In addition, for students in this field of study, it also merits attention. Coverage is definitely international ... categories omitted in other reviews of this timely subject, small presses and associations, receive special notice. To find the references to quality management in an individual field of endeavour could be very difficult without this book ... well compiled and would be an inordinately useful addition to many collections. I recommend it highly.' - Business Information Alert

• Part I Introduction: General Sources for Information on Quality ManagementPart II Applications of Total Quality ManagementPart III Focus on Specific Aspects of Quality Management: 1. Teams 2. Customers 3. Analytical and statistical tools 4. Corporate culture 5. Leadership 6. Training, human resources and communicationPart IV Quality in the Future: What Role Does ISO9000 Play?Part V Resource Materials: 1. Strategies for locating additional information i. Book Publishers and distributors ii. Periodicals iii. Databases iv. Useful Library of Congress Subject Headings 2. Training Materials i.Audio-visual and interactive multimedia training resources ii. Software packages 3. Executive development programs 4. Quality management consultants survey 5. Malcolm Baldridge National Quality Award Glossary Index of Names Index of Titles Subject Index