Christine Avery - Böcker

The concept of Quality Management began in the manufacturing sector, but a growing concern with quality in other areas of the economy has led to its wider application in service industries, government, education, and other not-for-profit agencies. A great quantity of material related to quality management has been produced in recent years, much of it by small presses, professional and trade associations, and consultants. The Quality Management Sourcebook is the first in-depth, international guide to the most useful material and sources of information.The book begins with the origins of quality management, explains how it evolved, examines its current situation, and explores the future. The book is divided into five main sections:* Introduction: General sources for information* Applications of total quality management* Focus on specific aspects of quality management* Quality in the future* Resource materialsThe Quality Management Sourcebook is an essential reference for everybody involved in either the theory or practice of quality management: in manufacturing, retail, banking, and insurance, the utilities industry, the transportation industry, health, education and other public services. Over 900 citations cover books, journal articles, technical reports, video training materials and software. Each is followed by a descriptive annotation. Resource materials include strategies for locating additional information; training materials; organizations; and consultants. The book concludes with a glossary of quality management terms, a name index, a title index, and a detailed subject index.

Providing perspectives of early- and mid-career librarians as well as highly seasoned professionals, this book offers leadership advice that will help academic librarians of all experience levels to surmount the issues they face and overcome new challenges.Academic libraries and librarianship have dramatically evolved in recent years—in everything from their collections and facilities to their relationships with faculty and internal and external partners. These changes demand different mindsets and new skills on the part of librarians. This book explains how the quality of leadership is the key component of successfully implementing innovative service and practices—and as a result, of the success of the library itself. To that end, it offers practical guidelines for implementing leadership principles and achieving success in this evolving culture.Coedited by a team of three highly experienced academic librarians, Leading in the New Academic Library gives actionable advice regarding subjects like helping staff gain new competencies, leading from the middle, and succession planning. The content also addresses hot topics such as the academic library's new role, the integration of IT into library organization and infrastructure, making data-driven decisions, renovating a library space to meet changing user needs, and collaborating with internal as well as external partners.

Flextime, telecommuting, compressed work week, job sharing, downshifting, and hot desking—these terms are infiltrating our vocabulary at an increasing rate, keeping pace with change in the workplace. Although there is a large body of literature on the changing nature of work and workplace flexibility, there is no handbook that synthesizes the research on all aspects of this topic. Pulling together the vast literature on this subject, Avery and Zabel explain the concept of flexible work, trace the origin and growth of this workplace trend, and review the research on a range of flexible work arrangements.Workplace flexibility is international in scope. Companies, both in the United States and abroad, have become increasingly interested in implementing flexible work arrangements. The authors include a chapter on companies in North America, Western Europe, and the United Kingdom that have been leaders in implementing flexible work arrangements. They identify areas ripe for additional research, suggest a broad array of resources, and discuss strategies for locating additional information, including relevant databases, Internet resources, organizations, and search terms. This is a valuable handbook for managers, researchers, and students working or studying in the areas of human resource management, industrial/organizational psychology, and the sociology of work.