'Any reader who has worked in groups and teams will find this book a practical refresher course on established psychological and social psychological views of behavior in groups and workplaces. It is most useful in reminding the reader about the range of possible interpretations of interpersonal communications and the ways that the socio-cultural contexts can affect both message content and interpretation.' - Andrea Meier, University of North Carolina at Chapel Hill, in 'Social Work With Groups'

• Chapter 1 Welcome to group communication in the workplace; Chapter 2 The nature of interpersonal communication; Chapter 3 Non-verbal channels of communication; Chapter 4 Techniques of verbal communication; Chapter 5 Myths of personal identity; Chapter 6 The social construction of identity; Chapter 7 The formation of groups; Chapter 8 Social influence in groups; Chapter 9 Group decision-making; Chapter 10 Working beyond the group; Chapter 11 Teams and roles; Chapter 12 Group communications in networked society; Chapter 13 Summing up;