Tony Bovaird is Emeritus Professor of Public Management and Policy at the University of Birmingham and a Director of Governance International, UK. He has published widely in strategic management, public policy evaluation, and public services management. Elke Loeffleris Chief Executive of Governance International, UK. She has published widely in public governance, quality management in the public sector and user and community co-production of public services.

‘This book is already an established and highly regarded text in its field. This revised version further strengthens its comprehensiveness, quality and relevance for aspiring and practising public managers.’ - John Alford, Australia and New Zealand School of Government, co-author of ‘Rethinking Public Service Delivery’‘Countries around the world are wrestling with complex budgetary and political challenges related to the effective and efficient delivery of public services to the citizenry. Consequently, this new book, Public Management and Governance, edited by Tony Bovaird and Elke Loeffler will be especially welcomed by public managers, policymakers, and scholars interested in the improvement of the public services. The book is a terrific resource for classroom use, public management reform, and future scholarship on the changing public services.’ - Steven Rathgeb Smith, George Washington University and Director, American Society of Public Administration (ASPA), USA‘This book provides essential reading for those interesting in transforming our public services. The challenges are great and this book helps us think through what needs to change. We need to understand better what works and the debates and evidence reviewed in this book take us a long way down that path.’ - Gerry Stoker, University of Southampton, UK and University of Canberra, Australia

• Part I: From Public Management to Governance 1. Understanding Public Management and Governance (Tony Bovaird and Elke Löffler) 2. The Changing Context of Public Policy (Tony Bovaird and Elke Löffler) 3. The Changing Shape of the Public Sector (Peter M. Jackson) 4. Public Management Reforms Across OECD Countries (Nick Manning) Part II: Public Management 5. Strategic Management in the Public Sector (Tony Bovaird) 6. Marketing in Public Sector Organizations (Tony Bovaird) 7. Contracting for Public Services (Andrew Erridge and Carsten Greve) 8. Financial Management in Public Sector Organizations (Yunxiao Xu and James L. Chan) 9. Managing Human Resources in the Public Sector (Elke Löffler and Catherine Staite) 10. Digital Technology, Information Policy and Social Media in Public Services (Christine Bellamy and Dominic Campbell) 11. Performance Measurement and Management in Public Sector Organizations (Geert Bouckaert and Wouter Van Dooren) 12. Quality Management in Public Sector Organizations (Tony Bovaird and Elke Löffler) 13. Process Management in Public Sector Organizations (Kuno Schedler and Utz Helmuth) 14. Public Services Inspection (James Downe and Steve Martin) Part III: Public Governance 15. Public Governance in a Network Society (Elke Löffler) 16. Democratic Governance: The role of politics and politicians (Abena Dadze-Arthur and Chris Skelcher) 17. Partnership Working Across Public and Private Sectors (Tony Bovaird and Erik Hans Klijn) 18. Decentralized Management: Agencies and ‘arm’s-length’ bodies (Christopher Pollitt) 19. Managing Networks and Complex Adaptive Systems (Christopher Koliba and Joop Koppenjan) 20. Public Leadership (Mike Broussine and Richard F. Callahan) 21. The PerformanceStat Leadership Strategy (Robert D. Behn) 22. Citizen Engagement (Elke Löffler and Steve Martin) 23. Co-Production of Public Services and Outcomes (Elke Löffler) 24. Transparency in Government (Alasdair Roberts) 25. Changing Equalities: Politics, policies and practice (Janet Newman and Rachel Ashworth) 26. Ethics and Standards of Conduct (Howard Davis and Suzanne J. Piotrowski) 27. Evidence-Based Policy and Practice (Annette Boaz and Sandra Nutley) Part IV: … And Finally 28. Public Management and Governance: The future? (Tony Bovaird and Elke Löffler)

Tony Bovaird is Emeritus Professor of Public Management and Policy at the University of Birmingham and a Director of Governance International, UK. He has published widely in strategic management, public policy evaluation, and public services management. Elke Loeffleris Chief Executive of Governance International, UK. She has published widely in public governance, quality management in the public sector and user and community co-production of public services.

‘This book is already an established and highly regarded text in its field. This revised version further strengthens its comprehensiveness, quality and relevance for aspiring and practising public managers.’ - John Alford, Australia and New Zealand School of Government, co-author of ‘Rethinking Public Service Delivery’‘Countries around the world are wrestling with complex budgetary and political challenges related to the effective and efficient delivery of public services to the citizenry. Consequently, this new book, Public Management and Governance, edited by Tony Bovaird and Elke Loeffler will be especially welcomed by public managers, policymakers, and scholars interested in the improvement of the public services. The book is a terrific resource for classroom use, public management reform, and future scholarship on the changing public services.’ - Steven Rathgeb Smith, George Washington University and Director, American Society of Public Administration (ASPA), USA‘This book provides essential reading for those interesting in transforming our public services. The challenges are great and this book helps us think through what needs to change. We need to understand better what works and the debates and evidence reviewed in this book take us a long way down that path.’ - Gerry Stoker, University of Southampton, UK and University of Canberra, Australia

• Part I: From Public Management to Governance 1. Understanding Public Management and Governance (Tony Bovaird and Elke Löffler) 2. The Changing Context of Public Policy (Tony Bovaird and Elke Löffler) 3. The Changing Shape of the Public Sector (Peter M. Jackson) 4. Public Management Reforms Across OECD Countries (Nick Manning) Part II: Public Management 5. Strategic Management in the Public Sector (Tony Bovaird) 6. Marketing in Public Sector Organizations (Tony Bovaird) 7. Contracting for Public Services (Andrew Erridge and Carsten Greve) 8. Financial Management in Public Sector Organizations (Yunxiao Xu and James L. Chan) 9. Managing Human Resources in the Public Sector (Elke Löffler and Catherine Staite) 10. Digital Technology, Information Policy and Social Media in Public Services (Christine Bellamy and Dominic Campbell) 11. Performance Measurement and Management in Public Sector Organizations (Geert Bouckaert and Wouter Van Dooren) 12. Quality Management in Public Sector Organizations (Tony Bovaird and Elke Löffler) 13. Process Management in Public Sector Organizations (Kuno Schedler and Utz Helmuth) 14. Public Services Inspection (James Downe and Steve Martin) Part III: Public Governance 15. Public Governance in a Network Society (Elke Löffler) 16. Democratic Governance: The role of politics and politicians (Abena Dadze-Arthur and Chris Skelcher) 17. Partnership Working Across Public and Private Sectors (Tony Bovaird and Erik Hans Klijn) 18. Decentralized Management: Agencies and ‘arm’s-length’ bodies (Christopher Pollitt) 19. Managing Networks and Complex Adaptive Systems (Christopher Koliba and Joop Koppenjan) 20. Public Leadership (Mike Broussine and Richard F. Callahan) 21. The PerformanceStat Leadership Strategy (Robert D. Behn) 22. Citizen Engagement (Elke Löffler and Steve Martin) 23. Co-Production of Public Services and Outcomes (Elke Löffler) 24. Transparency in Government (Alasdair Roberts) 25. Changing Equalities: Politics, policies and practice (Janet Newman and Rachel Ashworth) 26. Ethics and Standards of Conduct (Howard Davis and Suzanne J. Piotrowski) 27. Evidence-Based Policy and Practice (Annette Boaz and Sandra Nutley) Part IV: … And Finally 28. Public Management and Governance: The future? (Tony Bovaird and Elke Löffler)

Tony Bovaird is Emeritus Professor of Public Management and Policy at the University of Birmingham and a Director of Governance International, UK. He has published widely in strategic management, public policy evaluation, and public services management. Elke Loeffleris Chief Executive of Governance International, UK. She has published widely in public governance, quality management in the public sector and user and community co-production of public services.

‘This book is already an established and highly regarded text in its field. This revised version further strengthens its comprehensiveness, quality and relevance for aspiring and practising public managers.’ - John Alford, Australia and New Zealand School of Government, co-author of ‘Rethinking Public Service Delivery’‘Countries around the world are wrestling with complex budgetary and political challenges related to the effective and efficient delivery of public services to the citizenry. Consequently, this new book, Public Management and Governance, edited by Tony Bovaird and Elke Loeffler will be especially welcomed by public managers, policymakers, and scholars interested in the improvement of the public services. The book is a terrific resource for classroom use, public management reform, and future scholarship on the changing public services.’ - Steven Rathgeb Smith, George Washington University and Director, American Society of Public Administration (ASPA), USA‘This book provides essential reading for those interesting in transforming our public services. The challenges are great and this book helps us think through what needs to change. We need to understand better what works and the debates and evidence reviewed in this book take us a long way down that path.’ - Gerry Stoker, University of Southampton, UK and University of Canberra, Australia

• Part I: From Public Management to Governance 1. Understanding Public Management and Governance (Tony Bovaird and Elke Löffler) 2. The Changing Context of Public Policy (Tony Bovaird and Elke Löffler) 3. The Changing Shape of the Public Sector (Peter M. Jackson) 4. Public Management Reforms Across OECD Countries (Nick Manning) Part II: Public Management 5. Strategic Management in the Public Sector (Tony Bovaird) 6. Marketing in Public Sector Organizations (Tony Bovaird) 7. Contracting for Public Services (Andrew Erridge and Carsten Greve) 8. Financial Management in Public Sector Organizations (Yunxiao Xu and James L. Chan) 9. Managing Human Resources in the Public Sector (Elke Löffler and Catherine Staite) 10. Digital Technology, Information Policy and Social Media in Public Services (Christine Bellamy and Dominic Campbell) 11. Performance Measurement and Management in Public Sector Organizations (Geert Bouckaert and Wouter Van Dooren) 12. Quality Management in Public Sector Organizations (Tony Bovaird and Elke Löffler) 13. Process Management in Public Sector Organizations (Kuno Schedler and Utz Helmuth) 14. Public Services Inspection (James Downe and Steve Martin) Part III: Public Governance 15. Public Governance in a Network Society (Elke Löffler) 16. Democratic Governance: The role of politics and politicians (Abena Dadze-Arthur and Chris Skelcher) 17. Partnership Working Across Public and Private Sectors (Tony Bovaird and Erik Hans Klijn) 18. Decentralized Management: Agencies and ‘arm’s-length’ bodies (Christopher Pollitt) 19. Managing Networks and Complex Adaptive Systems (Christopher Koliba and Joop Koppenjan) 20. Public Leadership (Mike Broussine and Richard F. Callahan) 21. The PerformanceStat Leadership Strategy (Robert D. Behn) 22. Citizen Engagement (Elke Löffler and Steve Martin) 23. Co-Production of Public Services and Outcomes (Elke Löffler) 24. Transparency in Government (Alasdair Roberts) 25. Changing Equalities: Politics, policies and practice (Janet Newman and Rachel Ashworth) 26. Ethics and Standards of Conduct (Howard Davis and Suzanne J. Piotrowski) 27. Evidence-Based Policy and Practice (Annette Boaz and Sandra Nutley) Part IV: … And Finally 28. Public Management and Governance: The future? (Tony Bovaird and Elke Löffler)