Rajeev K. Bali is a Reader in Healthcare Knowledge Management at Coventry University. He heads the Knowledge Management for Healthcare (KARMAH) research subgroup (part of the Biomedical Computing and Engineering Technologies (BIOCORE) Applied Research Group) based in the Health Design and Technology Institute (HDTI).Nilmini Wickramasinghe is Associate Professor at the Stuart School of Business, Illinois Institute of TechnologyBrian Lehaney is Professor of Systems Management in Coventry University’s Faculty of Engineering and Computing

"This primer is a much needed complement to the existing knowledge management literature. The authors have especially captured the essence of knowledge management. They have additionally provided illustrative cases to demonstrate effectiveness and enable dealing with the myriad of relevant issues. I encourage use of the primer for stakeholders at all levels interested in furthering their knowledge management expertise." —Doug Vogel, Chair Professor of IS, City University of Hong Kong"Based on actual case studies, covering a broad range of application areas, the authors, with long standing experience in the field, have put together a very comprehensive and practical introduction to Knowledge Management, inspiring readers to further investigate and study the issues, especially in the light of upcoming 2.0 technologies and their use of and dependence on tacit knowledge." —Drs Lodewijk Bos, President ICMCC"Knowledge Management Primer gives you a taste of what knowledge management (KM) is, along with ways to explore and apply KM strategies, tools, and techniques… Knowledge Management Primer is small, compact enough for use as a reference book or as an introductory KM course." – Technical Communication, Nov 2010

• 1. What is KM? 2. Knowledge Capture 3. Knowledge Tools and Techniques 4. Knowledge Strategies 5. Knowledge: A Systems View 6. Knowledge: The People Issues