Six Sigma

Loon Ching Tang, Industrial & Systems Engineering Department, National University of Singapore, 1. Engineering Drive 2, Singapore 117576Loon Ching Tang is currently Associate Professor at the Industrial & Systems Engineering Department, National University of Singapore. He has been lecturing at the University since 1992 and his research interests include design for Six Sigma, reliability testing and prediction for electronic products, and statistical methods for quality improvement. He is also Manager of the Graduate Programme, Leader of the Quality Engineering Research Group and Deputy Head of Research in the department. Alongside his work at the university, Professor Tang has consulted for companies such as Philips (DAP), Hewlett-Packard, and the Ministry of Defence. He has written over 50 journal articles, book chapters and edited and written for the publication Operational Research Applications in Singapore (Operational Research Society of Singapore). Thong Nee Goh, Industrial & Systems Engineering Department, National University of Singapore, 1. Engineering Drive 2, Singapore 117576Thong Nee Goh is currently Professor at the Industrial & Systems Engineering Department, National University of Singapore. His research interests include statistical techniques for high yield processes, experimental strategies for yield improvement of complex processes and application of Six Sigma methodologies. He also on the Editorial Board of a number of quality and reliability engineering journals, including Quality Reliability Engineering International (Wiley), and he authored the second most downloaded article in 2004: “A Strategic Assessment of Six Sigma”.Hong See Yam, Six Sigma Director (Asia Pacific), Seagate Technology InternationalTimothy Yaop, Six Sigma Master Black Belt, Seagate Technology International

• Preface. PART A: SIX SIGMA: PAST, PRESENT AND FUTURE.1. Six Sigma: A Preamble   (H. S. Yam).2. A Strategic Assessment of Six Sigma (T. N. Goh).3. Six Sigma SWOT (T. N. Goh and L. C. Tang).4. The Essence of Design for Six Sigma (L. C. Tang).5. Fortifying Six Sigma with OR/MS Tools   (L. C. Tang, T. N. Goh and S. W. Lam).PART B: MEASURE PHASE.6. Process Variations and Their Estimates (L. C. Tang and H. S. Yam).7. Fishbone Diagrams vs. Mind Maps (Timothy Yoap).8. Current and Future Reality Trees   (Timothy Yoap).9. Computing Process Capability Indices for Nonnormal Data: A Review and Comparative Study   (L. C. Tang, S. E. Than and B. W. Ang).10. Process Capability Analysis for Non-Normal Data with MINITAB (Timothy Yoap).PART C: ANALYZE PHASE.11. Goodness-of-Fit Tests for Normality (L. C. Tang and S. W. Lam).12. Introduction to the Analysis of Categorical Data (L.C. Tang and S. W. Lam).13. A Graphical Approach to Obtaining Confidence Limits of Cpk   (L. C. Tang, S. E. Than and B. W. Ang).14. Data Transformation for Geometrically Distributed Quality Characteristics   (T. N. Goh, M. Xie and X. Y. Tang).15. Development of A Moisture Soak Model For Surface Mounted Devices (L. C. Tang and S. H. Ong).PART D: IMPROVE PHASE.16. A Glossary for Design of Experiments with Examples (H. S. Yam).17. Some Strategies for Experimentation under Operational Constraints   (T. N. Goh).18. Taguchi Methods: Some Technical, Cultural and Pedagogical Perspectives   (T. N. Goh).19. Economical Experimentation via ‘Lean Design’   (T. N. Goh).20. A Unified Approach for Dual Response Surface Optimization (L. C. Tang and K. Xu).PART E: CONTROL PHASE.21. Establishing Cumulative Conformance Count Charts   (L. C. Tang and W. T. Cheong).22. Simultaneous Monitoring of the Mean, Variance and Autocorrelation Structure of Serially Correlated Processes (O. O. Atienza and L. C. Tang).23. Statistical Process Control for Autocorrelated Processes :ASurvey and An Innovative Approach (L. C. Tang and O. O. Atienza).24. Cumulative Sum Charts with Fast Initial Response (L. C. Tang and O. O. Atienza).25. CUSUM and Backward CUSUM for Autocorrelated Observations (L. C. Tang and O. O. Atienza).Index.