Rick Phillips, M.Ed., a former teacher and principal, is the executive director of Community Matters, a nonprofit organization dedicated to empowering young people to be agents of positive social change. John Linney, M.A., has twenty years of youth development experience and is the executive director of Impact Coaching and Speaking, specializing in organizational climate issues.Chris Pack, BSE, program director of Community Matters, co-developed the Safe School Ambassadors program and has developed and delivered many training seminars on youth development.

• Acknowledgments viiIntroduction xiiiPart I The Extent and Costs of Mistreatment and the Outside-In ResponseChapter 1: A Day in the Life 3Chapter 2: The High Cost of Mistreatment 23Chapter 3: The Outside-In Approach 55Part II Building Safer Schools from the Inside OutChapter 4: The Inside-Out Approach 83Chapter 5: Building a Safe School Climate 95Part III Youth as Social Change AgentsChapter 6: Empowering Youth 125Chapter 7: Understanding and Mobilizing Bystanders 153Chapter 8: From Bystanders to Peacemakers 171Chapter 9: Results and Stories of Ambassadors in Action 209Part IV A Call to ActionChapter 10: A Road Map for the Future 235Appendix A: Presentation Tips 255Appendix B: Responding to Questions and Concerns 259Appendix C: Ambassador Survey 269Appendix D: Recruiting Allies and Partners 275Appendix E: Needs Assessment 281Notes 285Resources 303Index 309

Rick Phillips, M.Ed., a former teacher and principal, is the executive director of Community Matters, a nonprofit organization dedicated to empowering young people to be agents of positive social change. John Linney, M.A., has twenty years of youth development experience and is the executive director of Impact Coaching and Speaking, specializing in organizational climate issues.Chris Pack, BSE, program director of Community Matters, co-developed the Safe School Ambassadors program and has developed and delivered many training seminars on youth development.

• Acknowledgments viiIntroduction xiiiPart I The Extent and Costs of Mistreatment and the Outside-In ResponseChapter 1: A Day in the Life 3Chapter 2: The High Cost of Mistreatment 23Chapter 3: The Outside-In Approach 55Part II Building Safer Schools from the Inside OutChapter 4: The Inside-Out Approach 83Chapter 5: Building a Safe School Climate 95Part III Youth as Social Change AgentsChapter 6: Empowering Youth 125Chapter 7: Understanding and Mobilizing Bystanders 153Chapter 8: From Bystanders to Peacemakers 171Chapter 9: Results and Stories of Ambassadors in Action 209Part IV A Call to ActionChapter 10: A Road Map for the Future 235Appendix A: Presentation Tips 255Appendix B: Responding to Questions and Concerns 259Appendix C: Ambassador Survey 269Appendix D: Recruiting Allies and Partners 275Appendix E: Needs Assessment 281Notes 285Resources 303Index 309

Rick Phillips, M.Ed., a former teacher and principal, is the executive director of Community Matters, a nonprofit organization dedicated to empowering young people to be agents of positive social change. John Linney, M.A., has twenty years of youth development experience and is the executive director of Impact Coaching and Speaking, specializing in organizational climate issues.Chris Pack, BSE, program director of Community Matters, co-developed the Safe School Ambassadors program and has developed and delivered many training seminars on youth development.

• Acknowledgments viiIntroduction xiiiPart I The Extent and Costs of Mistreatment and the Outside-In ResponseChapter 1: A Day in the Life 3Chapter 2: The High Cost of Mistreatment 23Chapter 3: The Outside-In Approach 55Part II Building Safer Schools from the Inside OutChapter 4: The Inside-Out Approach 83Chapter 5: Building a Safe School Climate 95Part III Youth as Social Change AgentsChapter 6: Empowering Youth 125Chapter 7: Understanding and Mobilizing Bystanders 153Chapter 8: From Bystanders to Peacemakers 171Chapter 9: Results and Stories of Ambassadors in Action 209Part IV A Call to ActionChapter 10: A Road Map for the Future 235Appendix A: Presentation Tips 255Appendix B: Responding to Questions and Concerns 259Appendix C: Ambassador Survey 269Appendix D: Recruiting Allies and Partners 275Appendix E: Needs Assessment 281Notes 285Resources 303Index 309