Judith Wilson is one of only six hundred International Coach Federation–master certified coaches. She regularly provides leadership coaching and training globally.Michelle Gislason is a senior project director at CompassPoint Nonprofit Services and a certified organizational coach.

• Figures, Charts, Exercises, and Worksheets ixAcknowledgments xiPreface: A Note from the Authors xiiiIntroduction: Why Coaching Now? xixOne What Coaching Can Bring to Your Role 1What a Coaching Manager Does Differently 3Using the Coaching Approach to Manage Others 10What Coaching Is Not 14How Coaching Differs from Other Ways of Developing Staff 16Opportunities to Coach 18The Approach We’ll Be Using 21Two Foundational Coaching Skills 23Skill 1: Listening 25Skill 2: Inquiring (the Skill of Inquiry) 39Skill 3: Giving Feedback 58Skill 4: Sharing 82Three The Coaching Framework 91The Framework: Short Version 921. Clarify the Focus: Get to the Point 952. Identify the Goal: Know Where the Conversation Is Heading 1003. Develop Solutions: Identify What’s Needed to Get from A to B 1044. Create Accountability: Call Forth Commitment and Ownership 110Put It All Together 113Four The Coaching Mind-Set 121Believing in Others 123Managing Needs 130Earning Trust and Showing Respect 135Staying Connected 139A Word About Confidentiality 149Five Knowing When to Use a Coaching Approach 151Providing Coaching for the Different Stages of Learning 152Coaching When the Manager Sets the Focus 158What to Do When Coaching Is Not Working 163More Opportunities to Coach 167Six Coaching in the Nonprofit Workplace 169Coaching Up, Down, and Across the Organization 171Coaching and Self-Management 190Coaching in Difficult Situations 194Coaching Top Performers 228Seven What’s Next: Developing a Coaching Culture in Your Organization 237What Is a Coaching Culture, and Why Bother with It? 238Factors to Consider in Creating a Coaching Culture 239Conclusion 248Resource A: Coaching Manager Self-Assessment 249Resource B: Questions, Questions, and More Questions 257Resource C: Practicing Culturally Aware Coaching 275Resource D: Additional Information 281References 288Index 292About the Authors 300CompassPoint Nonprofit Services 302

Judith Wilson is one of only six hundred International Coach Federation–master certified coaches. She regularly provides leadership coaching and training globally.Michelle Gislason is a senior project director at CompassPoint Nonprofit Services and a certified organizational coach.

• Figures, Charts, Exercises, and Worksheets ixAcknowledgments xiPreface: A Note from the Authors xiiiIntroduction: Why Coaching Now? xixOne What Coaching Can Bring to Your Role 1What a Coaching Manager Does Differently 3Using the Coaching Approach to Manage Others 10What Coaching Is Not 14How Coaching Differs from Other Ways of Developing Staff 16Opportunities to Coach 18The Approach We’ll Be Using 21Two Foundational Coaching Skills 23Skill 1: Listening 25Skill 2: Inquiring (the Skill of Inquiry) 39Skill 3: Giving Feedback 58Skill 4: Sharing 82Three The Coaching Framework 91The Framework: Short Version 921. Clarify the Focus: Get to the Point 952. Identify the Goal: Know Where the Conversation Is Heading 1003. Develop Solutions: Identify What’s Needed to Get from A to B 1044. Create Accountability: Call Forth Commitment and Ownership 110Put It All Together 113Four The Coaching Mind-Set 121Believing in Others 123Managing Needs 130Earning Trust and Showing Respect 135Staying Connected 139A Word About Confidentiality 149Five Knowing When to Use a Coaching Approach 151Providing Coaching for the Different Stages of Learning 152Coaching When the Manager Sets the Focus 158What to Do When Coaching Is Not Working 163More Opportunities to Coach 167Six Coaching in the Nonprofit Workplace 169Coaching Up, Down, and Across the Organization 171Coaching and Self-Management 190Coaching in Difficult Situations 194Coaching Top Performers 228Seven What’s Next: Developing a Coaching Culture in Your Organization 237What Is a Coaching Culture, and Why Bother with It? 238Factors to Consider in Creating a Coaching Culture 239Conclusion 248Resource A: Coaching Manager Self-Assessment 249Resource B: Questions, Questions, and More Questions 257Resource C: Practicing Culturally Aware Coaching 275Resource D: Additional Information 281References 288Index 292About the Authors 300CompassPoint Nonprofit Services 302