Ordinary Greatness

PAMELA BILBREY helps organizations maximize their current strengths and bring out their ordinary greatness to achieve extraordinary results. A sought-after consultant, coach, and international speaker, she has authored three books and over fifty articles on employee engagement, leadership and team development, and organizational change. She was senior vice president of corporate development at Baptist Health Care, a Fortune 100 Best Places to Work organization and a Baldrige National Quality Program recipient. She also founded the Baptist Health Care Leadership Institute. BRIAN JONES has been described by his clients as "a breath of fresh air" and "the most effective consultant we've ever hired." He travels the country helping teams and organizations achieve real results with ordinary, yet great tools and advice. As the former director of people development for Baptist Health Care, he was instrumental in the organization's recognition as Training magazine's Top 100 Training Organizations in America for five consecutive years. He is the author of several articles on leadership development and employee engagement.

"In their book…Pamela Bilbrey and Brian Jones flip the script on how we should recognize and reward greatness in both our professional and personal lives. They remind us to set aside our beliefs that great people must be well-known celebrities or larger-than-life figures, and consider the people around us who practice greatness every day while no one is looking." (Pensacola News Journal, August 18, 2009) "Attaining greatness in and out of the workplace may seem like a lofty aspiration-to say the least-but according to Pam Bilbrey and Brian Jones, the prerequisite steps are surprisingly pedestrian in nature." (Sales Marketing Management Monitor, July 21, 2009)

• Foreword ixPreface xiAcknowledgments xvChapter 1 What is Ordinary Greatness? 1Chapter 2 Ordinary Greatness Observed 9Chapter 3 Why People Do Not See Ordinary Greatness 23Chapter 4 How Leaders Open Their Eyes to Ordinary Greatness 39Chapter 5 Characteristics of Ordinary Greatness 55Chapter 6 Creating the Context for Ordinary Greatness 75Chapter 7 Promoting Ordinary Greatness 95Chapter 8 Cultivating the Potential for Ordinary Greatness 109Chapter 9 Changing the Way You View the World 123Chapter 10 Ordinary Greatness in Challenging Times 143Closing Comments 157Appendix A Assessments 159Appendix B Questions and Answers 166Notes 180For More Information 188About the Authors 189Index 190