Bokus
Fern Halper, Marcia Kaufman, Robin Bloor, Judith S. Hurwitz - Service Management For Dummies, E-bok

E-bok, Engelska, 2009

Service Management For Dummies

Av Fern Halper, Marcia Kaufman, Robin Bloor, Judith S. Hurwitz

290 kr

Läs direkt i Bokus Reader – eller ladda ned till din enhet (PDF kräver ofta zoom och scroll på små skärmar).

Beskrivning
A plain-English guide to managing IT from the customer''s perspective
  • Practical guidance on delivering and managing IT so that it meets the multiple needs and demands of a company and its customers and end-users–both inside and outside the organization–is hard to come by; this accessible book takes a common-sense approach that explains exactly what IT services are and how to fit them most effectively into a business
  • Topics include setting a framework, keeping costs down, improving efficiency, and maintaining standards and best practices
  • This concept of how IT should be wired specifically into the goals and need of the company and its customers is part of a broader picture that includes ITIL, BPM, SOA, and Six Sigma
Produktinformation
  • Utgivningsdatum: 2009-06-03
  • Språk: Engelska
  • Filformat: PDF
  • Kopieringsskydd: LCP
  • ISBN: 9780470529065
  • Förlag: Wiley
Utforska kategorier
Betyg & recensioner

0 recensioner

Inga recensioner tillgängliga.