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Service Management For Dummies

AvFern Halper,Marcia Kaufman

E-bok

PDF, Engelska, 2009

281 kr

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281 kr

Beskrivning

A plain-English guide to managing IT from the customer''s perspective

Practical guidance on delivering and managing IT so that it meets the multiple needs and demands of a company and its customers and end-users–both inside and outside the organization–is hard to come by; this accessible book takes a common-sense approach that explains exactly what IT services are and how to fit them most effectively into a business
Topics include setting a framework, keeping costs down, improving efficiency, and maintaining standards and best practices
This concept of how IT should be wired specifically into the goals and need of the company and its customers is part of a broader picture that includes ITIL, BPM, SOA, and Six Sigma

Produktinformation

Utgivningsdatum:2009-06-03
Språk:Engelska
Filformat:PDF
Kopieringsskydd:LCP
ISBN:9780470529065
Förlag:Wiley

Utforska kategorier

Ledarskapsböcker inom Ekonomi och Ledarskap
Informationsteknik: allmänt inom Data och IT
Affärsapplikationer inom Data och IT

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