ROBERT O. BRINKERHOFF is professor of educational leadership, Western Michigan University, and an internationally recognized human resource development consultant to numerous organizations worldwide including the U.S. Postal Service, Apple Computer, and The World Bank. He is author of Achieving Results From Training.

• Preface xiThe Author xixIntroduction: How Evaluation Strengthens HRD Programs and Increases Impact 11. The Six Stages of Effective HRD Evalutation 92. Assesing Whether the HRD Investment Will Meet Organizational Needs and Pay Off 393. Deciding What Program Design Alternatives Will Acheive the Best Results 704. Monitoring How Well Programs Are Being Implemented and Succeeding945. Measuring How Well Learning Objectives Are Achieved 1136. Evaluating How Learning Is Used on the Job and Improves Performance 1327. Determining How Well the HRD Investment Has Paid Off 1618. Making Evaluations Useful to Organizational Decisions 1929. Managing the Evaluation Process and Reporting the Results 213References 235Index 241