Lynne Cooper is a change facilitator with extensive business and management experience. She uses NLP to help business leaders bring about fast and sustainable change for themselves and their organisations. She specialises in developing leadership skills and improving team work to maximise performance.

"Three cheers then for the 'For Dummies' outfit that has produced a lucid, practical guide.... I found an enthusiastic, user friendly guide." (Personnel Today, January 27th 2009)

• Introduction 1Part I: The Difference That Makes the Difference 7Chapter 1: Achieving Business Excellence with NLP 9Chapter 2: Overcoming the Barriers to Success 23Chapter 3: Utilising NLP Principles at Work 37Part II: Building Working Relationships That Work 51Chapter 4: Understanding More, Achieving More through Communication 53Chapter 5: Making Sense of Other People for Better Influence 69Chapter 6: Building Rapport: The Heart of Successful Relationships 87Chapter 7: Using Words to Get Results 109Chapter 8: Choosing and Anchoring Positive Emotions 135Part III: Leading People to Perform 155Chapter 9: Leading from Within: Managing Your Emotions 157Chapter 10: Inspiring and Motivating with Artfully Vague Language 179Chapter 11: Giving Feedback to Fuel Improvement 201Chapter 12: Coaching for Peak Performance 215Chapter 13: Handling Difficult People 237Part IV: Achieving Business Excellence 251Chapter 14: Creating a Compelling Vision 253Chapter 15: Maximising Success through Change 271Chapter 16: Setting and Achieving Goals 287Chapter 17: Modelling Winning Performance 303Part V: The Part of Tens 323Chapter 18: Ten Business Benefits of NLP 325Chapter 19: Ten Tips for Using NLP in Business 331Chapter 20: Ten Online NLP Resources 335Chapter 21: Ten Great Reads to Build Your Business NLP Library 339Index 343

Lynne Cooper is a change facilitator with extensive business and management experience. She uses NLP to help business leaders bring about fast and sustainable change for themselves and their organisations. She specialises in developing leadership skills and improving team work to maximise performance.

"Three cheers then for the 'For Dummies' outfit that has produced a lucid, practical guide.... I found an enthusiastic, user friendly guide." (Personnel Today, January 27th 2009)

• Introduction 1Part I: The Difference That Makes the Difference 7Chapter 1: Achieving Business Excellence with NLP 9Chapter 2: Overcoming the Barriers to Success 23Chapter 3: Utilising NLP Principles at Work 37Part II: Building Working Relationships That Work 51Chapter 4: Understanding More, Achieving More through Communication 53Chapter 5: Making Sense of Other People for Better Influence 69Chapter 6: Building Rapport: The Heart of Successful Relationships 87Chapter 7: Using Words to Get Results 109Chapter 8: Choosing and Anchoring Positive Emotions 135Part III: Leading People to Perform 155Chapter 9: Leading from Within: Managing Your Emotions 157Chapter 10: Inspiring and Motivating with Artfully Vague Language 179Chapter 11: Giving Feedback to Fuel Improvement 201Chapter 12: Coaching for Peak Performance 215Chapter 13: Handling Difficult People 237Part IV: Achieving Business Excellence 251Chapter 14: Creating a Compelling Vision 253Chapter 15: Maximising Success through Change 271Chapter 16: Setting and Achieving Goals 287Chapter 17: Modelling Winning Performance 303Part V: The Part of Tens 323Chapter 18: Ten Business Benefits of NLP 325Chapter 19: Ten Tips for Using NLP in Business 331Chapter 20: Ten Online NLP Resources 335Chapter 21: Ten Great Reads to Build Your Business NLP Library 339Index 343

Lynne Cooper is a change facilitator with extensive business and management experience. She uses NLP to help business leaders bring about fast and sustainable change for themselves and their organisations. She specialises in developing leadership skills and improving team work to maximise performance.

"Three cheers then for the 'For Dummies' outfit that has produced a lucid, practical guide.... I found an enthusiastic, user friendly guide." (Personnel Today, January 27th 2009)

• Introduction 1Part I: The Difference That Makes the Difference 7Chapter 1: Achieving Business Excellence with NLP 9Chapter 2: Overcoming the Barriers to Success 23Chapter 3: Utilising NLP Principles at Work 37Part II: Building Working Relationships That Work 51Chapter 4: Understanding More, Achieving More through Communication 53Chapter 5: Making Sense of Other People for Better Influence 69Chapter 6: Building Rapport: The Heart of Successful Relationships 87Chapter 7: Using Words to Get Results 109Chapter 8: Choosing and Anchoring Positive Emotions 135Part III: Leading People to Perform 155Chapter 9: Leading from Within: Managing Your Emotions 157Chapter 10: Inspiring and Motivating with Artfully Vague Language 179Chapter 11: Giving Feedback to Fuel Improvement 201Chapter 12: Coaching for Peak Performance 215Chapter 13: Handling Difficult People 237Part IV: Achieving Business Excellence 251Chapter 14: Creating a Compelling Vision 253Chapter 15: Maximising Success through Change 271Chapter 16: Setting and Achieving Goals 287Chapter 17: Modelling Winning Performance 303Part V: The Part of Tens 323Chapter 18: Ten Business Benefits of NLP 325Chapter 19: Ten Tips for Using NLP in Business 331Chapter 20: Ten Online NLP Resources 335Chapter 21: Ten Great Reads to Build Your Business NLP Library 339Index 343