EDNA PASHER is the founder and President of Edna Pasher PhD & Associates, a management consulting firm specializing in knowledge management. She is a member of the IC Pioneers community and is active in the international network on knowledge management and intellectual capital. TUVYA RONEN is a Vice President in Rafael, one of Israel's leading aerospace companies, where he is now the head of an R&D center of 1,500 engineers and scientists. Dr. Ronen has more than thirty years of experience as a project manager of multi-million dollar projects and as a line manager of large multidisciplinary R&D departments.

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• Acknowledgements. Preface: Getting Started on Your Knowledge Management Journey.Chapter 1: The Motivation toward Knowledge Management: Combining the Tactical with the Strategic.Chapter 2: Making the Business Case for Managing Intellectual Capital.Chapter 3: The Importance of Strategy in Knowledge Management.Chapter 4: The Role of Culture in a Successful Knowledge-Creating and Knowledge-Sharing Organization.Chapter 5: The Human Focus: Understanding and Managing Knowledge Workers.Chapter 6: Managing Interactions for Knowledge Creation and Sharing.Chapter 7: Capturing and Reusing Knowledge.Chapter 8: The Customer Focus: Harnessing Customer Knowledge through Meaningful Interactions.Chapter 9: Measuring and Managing the Performance of Proper Knowledge Work.Chapter 10: Innovating for a New Beginning.Conclusion: Implementing Knowledge Management: A Step-by-Step Process.Appendix: Defining Key Terms.Notes.Index.

EDNA PASHER is the founder and President of Edna Pasher PhD & Associates, a management consulting firm specializing in knowledge management. She is a member of the IC Pioneers community and is active in the international network on knowledge management and intellectual capital. TUVYA RONEN is a Vice President in Rafael, one of Israel's leading aerospace companies, where he is now the head of an R&D center of 1,500 engineers and scientists. Dr. Ronen has more than thirty years of experience as a project manager of multi-million dollar projects and as a line manager of large multidisciplinary R&D departments.

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• Acknowledgements. Preface: Getting Started on Your Knowledge Management Journey.Chapter 1: The Motivation toward Knowledge Management: Combining the Tactical with the Strategic.Chapter 2: Making the Business Case for Managing Intellectual Capital.Chapter 3: The Importance of Strategy in Knowledge Management.Chapter 4: The Role of Culture in a Successful Knowledge-Creating and Knowledge-Sharing Organization.Chapter 5: The Human Focus: Understanding and Managing Knowledge Workers.Chapter 6: Managing Interactions for Knowledge Creation and Sharing.Chapter 7: Capturing and Reusing Knowledge.Chapter 8: The Customer Focus: Harnessing Customer Knowledge through Meaningful Interactions.Chapter 9: Measuring and Managing the Performance of Proper Knowledge Work.Chapter 10: Innovating for a New Beginning.Conclusion: Implementing Knowledge Management: A Step-by-Step Process.Appendix: Defining Key Terms.Notes.Index.

EDNA PASHER is the founder and President of Edna Pasher PhD & Associates, a management consulting firm specializing in knowledge management. She is a member of the IC Pioneers community and is active in the international network on knowledge management and intellectual capital. TUVYA RONEN is a Vice President in Rafael, one of Israel's leading aerospace companies, where he is now the head of an R&D center of 1,500 engineers and scientists. Dr. Ronen has more than thirty years of experience as a project manager of multi-million dollar projects and as a line manager of large multidisciplinary R&D departments.

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• Acknowledgements. Preface: Getting Started on Your Knowledge Management Journey.Chapter 1: The Motivation toward Knowledge Management: Combining the Tactical with the Strategic.Chapter 2: Making the Business Case for Managing Intellectual Capital.Chapter 3: The Importance of Strategy in Knowledge Management.Chapter 4: The Role of Culture in a Successful Knowledge-Creating and Knowledge-Sharing Organization.Chapter 5: The Human Focus: Understanding and Managing Knowledge Workers.Chapter 6: Managing Interactions for Knowledge Creation and Sharing.Chapter 7: Capturing and Reusing Knowledge.Chapter 8: The Customer Focus: Harnessing Customer Knowledge through Meaningful Interactions.Chapter 9: Measuring and Managing the Performance of Proper Knowledge Work.Chapter 10: Innovating for a New Beginning.Conclusion: Implementing Knowledge Management: A Step-by-Step Process.Appendix: Defining Key Terms.Notes.Index.