eBusiness Essentials

MARK NORRIS is an independent consultant with over 20 years experience in software development, computer networks and telecommunications systems. Over this time he has managed dozens of projects to completion, from the small to the multi-million pound, multi-site, and has worked for periods in Australia, Europe and Japan. He has published widely over the last ten years with a number of books on software engineering, computing, project and technology management, communications and network technologies. He lectures on network and computing issues, has contributed to references such as Encarta, is a visiting professor at the University of Ulster, and is a fellow of the IEE.STEVE WEST leads the development of BT's eBusiness products, and has over 15 years experience in communications, software and information technology. He has worked on a variety of projects, including the management of BT's work within the Open group and generation of corporate IT strategy. Steve co-authored one of the existing books in the Wiley/BT series, Media engineering, with Mark Norris.

this is required reading from anyone who tries to keep up with all the developments in this fast moving world." (Teleworker, March 2001) "...an excellent undergraduate textbook for introductory courses in electronic commerce...the authors deftly juggle in providing technical knowledge to both professional and general audience...I have to applaud their success in maintaining a balance..." (Telematics and Informatics, Vol.19, 2002)

• Dedication ixPreface xi          About the Authors xivAcknowledgements xv1 Electronic Trade 12 The Electronic Marketplace 173 The Electronic Shop 394 Payments, Credit and Invoicing 575 Trust and Security 976 Integration 1157 Supply Chain 1378 Setting Up Shop 1639 Putting the ‘e’ into your business 17710 Underlying Technologies and Standards 19511 mBusiness 25512 Who is going to Make Money out of All of this and How? 277Appendix 1 Case Studies 289Appendix 2 The Gods of Technology 295Appendix 3 Glossary 309Bibliography 331Index 333