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• THE CURRENT STATE OF IS DEVELOPMENT AND POINTERS FOR THE FUTURE. How We Got Here--Information Systems Development andAttempts to Improve Performance. Leading Practices--And Where They Still Fall Short. Characteristics of High-Performance IS Organizations. KEY ISSUES IN ORGANIZATIONAL TRANSITION. Total Quality and Process Orientation in Information SystemsDevelopment. Organizational Design for Systems Delivery Effectiveness. Why the Management of Change Matters. Commitment and Justification. A FRAMEWORK FOR TRANSITION. Getting Ready. Planning for and Managing Transition. Transition Through Action: The Pathfinder Process. Living with the Future: Internalizing ContinuousImprovement. References and Bibliography. Index.