Unlocking Public Value

A New Model For Achieving High Performance In Public Service Organizations

Inbunden, Engelska, 2006

338 kr

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Beskrivning

A new approach to understanding and improving performance and public valueThis book presents the Public Service Value Model-an innovative, rigorous approach to defining public outcomes and quantifying results-to help readers understand and improve public service delivery. Filled with in-depth insight and expert advice, this guide will arm public service managers-whether in government, nonprofit, or even for-profit organizations-with a practical framework that can be used to define outcomes and manage trade-offs in public service delivery.Martin Cole (Hartford, CT) is Group Chief Executive of Accenture's Government Operating Group. Greg Parston (London, UK) is Executive Director of the Accenture Institute for Public Service Value.

Produktinformation

Utgivningsdatum:2006-09-15
Mått:163 x 236 x 22 mm
Vikt:390 g
Format:Inbunden
Språk:Engelska
Antal sidor:208
Förlag:John Wiley & Sons Inc
ISBN:9780471959458

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Mer om författaren

MARTIN COLE is Group Chief Executive of Accenture's Government operating group. He is also a member of Accenture's Executive Leadership Team. Mr. Cole was profiles in the April 2004 issue of Consulting Magazine as one of the IT industry's top six power brokers. He was also a recipient of the 2002 Computerworld Top 100 IT Leaders award.GREG PARSTON is Director of the Accenture Institute for Public Service Value. He has extensive experience in the public, private and not-for-profit sectors as an entrepreneur, executive director and manager. Dr. Parston has consulted widely on governance, leadership, strategy and change in public services.

Innehållsförteckning

Introduction ixPreface xiiiChapter 1 The Public Sector Squeeze 1Chapter 2 Zeroing In on Outcomes 19Chapter 3 Why Is It So Hard to Measure Public Value? 43Chapter 4 Defining Value 61Chapter 5 Measuring and Analyzing Public Service Value 83Chapter 6 Driving Results 111Chapter 7 The Key to Unlocking Public Value 133Appendix Public Service Value Methodology 143Notes 169Bibliography 175About the Authors 179Index 183