Embracing organizational change in museums - a work in progress, Robert R. Janes; creative management in museums, Julian Spalding; management of museums in the 1990s - governments and organizational reform, D.J.G. Griffin and M. Abraham; leadership, David Fleming; visionary leadership and missionary zeal, Stuart W. Davies; project management in practice - the Museum of Liverpool Life, Loraine Knowles; "when they are good, they are very, very good, but..." - the challenge of managing retired volunteers in small museums, Kate Osborne; why are there not more women museum directors?, Maggie Blake; organizational cultures in a museum and art gallery, Alf Hatton; total quality management in museums - an investigation into the adaptive relevance of TQM in the museums sector, Carol Bowsher.