Global Services Outsourcing

Inbunden, Engelska, 2010

756 kr

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Beskrivning

Services outsourcing is an increasingly attractive option for firms seeking to reduce costs and achieve service improvements. Many organisations now choose to transfer responsibility for entire functions such as human resources, finance and information technology services to both local and global vendors. Yet outsourcing such functions is a complex process, one that is driven by factors that transcend cost considerations alone. Issues such as service design, unbundling processes, managing work across different cultures and time zones, and business process redesign have all become important elements of managing services outsourcing arrangements. This book uses tools and techniques from a variety of disciplines to show how to successfully plan, implement and manage services outsourcing arrangements. Based on in-depth analysis of large-scale outsourcing arrangements across a wide range of sectors, this is an excellent resource for both academics and practitioners who wish to understand more about this complex phenomenon.

Produktinformation

Utgivningsdatum:2010-07-22
Mått:183 x 255 x 22 mm
Vikt:760 g
Format:Inbunden
Språk:Engelska
Antal sidor:298
Förlag:Cambridge University Press
ISBN:9780521765466

Utforska kategorier

Organisationsteori inom Ekonomi och Ledarskap

Mer om författaren

Ronan McIvor is Professor of Operations Management at the University of Ulster. He has carried out extensive research in the area of outsourcing and supply chain management. He is the author of a number of books, including The Outsourcing Process: Strategies for Evaluation and Management (Cambridge University Press, 2005).

Recensioner i media

'The author presents an excellent and timely analysis of the complex process of global service outsourcing. In contrast to most literature in the field, the book not only deals with a broad range of business services but also provides deep insights into the entire outsourcing process from the strategic outsourcing decision to the management, assessment and development of the new relationship. By combining theoretical insights and illustrations from well-selected cases, the author succeeds in presenting balanced and trustworthy approaches and methods that show us how to reap the benefits of outsourcing while minimizing its risks. The book is a must for everyone who wants to stay at the forefront of contemporary global business.' Lars Bengtsson, Professor, University of Gävle, Sweden

Innehållsförteckning

List of figures; List of tables; List of illustrations; Acknowledgements; 1. Introduction; 2. Global services outsourcing overview; 3. Making the services outsourcing decision; 4. Location and sourcing model choice in global services outsourcing; 5. Managing global services outsourcing arrangements; 6. Creating shared services arrangements; 7. Services outsourcing and performance management; 8. Services outsourcing and the spin-off arrangement; 9. Learning from failure and strategies for recovery in business process outsourcing; 10. Conclusions; Glossary; Index.