A graduate of Imperial College, Geoff Tennant began his career as a science teacher, later gaining experience developing commercial and industrial computer systems. Recently he spent three years as a Master Black Belt for GE Capital in the role of Quality Project Manager. He is currently an independent management consultant specializing in strategy and Six Sigma.

’The book provides an in-depth insight into this quality initiative.’ Works Management, 2001 ’A valuable tool for managers, consultants, internal and external auditors and for all who are interested in how to establish a well functioning quality management system ... In the opinion of this reviewer, Chapter Four, Understanding the customer, is a must for anyone in the quality business.’ ISO News, May/June 2001 ’This book offers straightforward, practical advice for those wishing to discover more about what a six sigma project involves ... for those wishing to find out more about six sigma and its implementation, this book hits the mark. The layout is clear with key points neatly bulleted, allowing for quick reference without unnecessary wading through chapters of text to find crucial pieces of information. The summaries at the end of each chapter reinforce the main learning points and allow the reader to get to grips with a complex subject.’ Quality World, July 2001

• Contents: Introduction; The development of quality; What is Six Sigma? Understanding an organization; Understanding the customer; The vision and benefit of Six Sigma; Implementing Six Sigma in practice; Looking to the future; Appendices; Index.

A graduate of Imperial College, Geoff Tennant began his career as a science teacher, later gaining experience developing commercial and industrial computer systems. Recently he spent three years as a Master Black Belt for GE Capital in the role of Quality Project Manager. He is currently an independent management consultant specializing in strategy and Six Sigma.

’The book provides an in-depth insight into this quality initiative.’ Works Management, 2001 ’A valuable tool for managers, consultants, internal and external auditors and for all who are interested in how to establish a well functioning quality management system ... In the opinion of this reviewer, Chapter Four, Understanding the customer, is a must for anyone in the quality business.’ ISO News, May/June 2001 ’This book offers straightforward, practical advice for those wishing to discover more about what a six sigma project involves ... for those wishing to find out more about six sigma and its implementation, this book hits the mark. The layout is clear with key points neatly bulleted, allowing for quick reference without unnecessary wading through chapters of text to find crucial pieces of information. The summaries at the end of each chapter reinforce the main learning points and allow the reader to get to grips with a complex subject.’ Quality World, July 2001

• Contents: Introduction; The development of quality; What is Six Sigma? Understanding an organization; Understanding the customer; The vision and benefit of Six Sigma; Implementing Six Sigma in practice; Looking to the future; Appendices; Index.

A graduate of Imperial College, Geoff Tennant began his career as a science teacher, later gaining experience developing commercial and industrial computer systems. Recently he spent three years as a Master Black Belt for GE Capital in the role of Quality Project Manager. He is currently an independent management consultant specializing in strategy and Six Sigma.

’The book provides an in-depth insight into this quality initiative.’ Works Management, 2001 ’A valuable tool for managers, consultants, internal and external auditors and for all who are interested in how to establish a well functioning quality management system ... In the opinion of this reviewer, Chapter Four, Understanding the customer, is a must for anyone in the quality business.’ ISO News, May/June 2001 ’This book offers straightforward, practical advice for those wishing to discover more about what a six sigma project involves ... for those wishing to find out more about six sigma and its implementation, this book hits the mark. The layout is clear with key points neatly bulleted, allowing for quick reference without unnecessary wading through chapters of text to find crucial pieces of information. The summaries at the end of each chapter reinforce the main learning points and allow the reader to get to grips with a complex subject.’ Quality World, July 2001

• Contents: Introduction; The development of quality; What is Six Sigma? Understanding an organization; Understanding the customer; The vision and benefit of Six Sigma; Implementing Six Sigma in practice; Looking to the future; Appendices; Index.