Managing Operations

A Competence Approach to Supervisory Managment (NVG/SVQ Level 3)

AvRoger Cartwright,Michael Collins

Häftad, Engelska, 1993

Del i serien In Charge

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Beskrivning

Looking at the operations of an organization, this book examines the different types of organization in both the public and private sectors. It then considers the internal relationships between operations, marketing, personnel and other functions within organizations. The specific aspects of operations are covered in detail: Work practices. Planning. Resourcing. Legislation. Customer relations.

Produktinformation

Utgivningsdatum:1993-09-17
Mått:175 x 248 x 16 mm
Vikt:397 g
Format:Häftad
Språk:Engelska
Serie:In Charge
Antal sidor:216
Förlag:John Wiley and Sons Ltd
ISBN:9780631190110

Utforska kategorier

Organisationsteori inom Ekonomi och Ledarskap
Projektledning inom Ekonomi och Ledarskap
Företagsekonomi inom Ekonomi och Ledarskap

Mer om författaren

Roger Cartwright (MA, DMS, CertEd, FCollP, MIMgt) is the Deputy Head of Faculty at the Business, Management and Computing Faculty at Perth College, Scotland.Anita Candy (BA Hons, FETC) and Micheal Collins (ACIB) are consultants at the Management and Professional Studies Unit of the Oxford College of Further Education. George Green (MA Cantab) runs his own consultancy and lectures at both Oxford Brookes University and the Oxford College of Further Education. The team have a background in the retail sector, banking, health service management, the transport industry, manufacturing, local government education and the armed forces. Members of the team have acted as tutors/facilitators for major organizations, including British Airways, the Civil Aviation Authority, Autotype International, Transit Holdings and Shell (Expro).

Recensioner i media

"It is comprehensive, covering all aspects of operations management and is ideal as a first step into the subject ... The concept of competences is well explained and is likely to be a useful reference for supervisors." Donna Green, Manager, Rover Group.

Innehållsförteckning

List of Figures. Foreword.Acknowledgements.Introduction.Setting Operations in Context.The Operations Process.Planning.Organizing and Implementation.Control.Communicating with the Customer.Managing Materials.Managing the Working Environment.Personal Competences.References.Further Reading.Index.