Managing Business Improvement and Quality

Implementing Key Tools and Techniques

AvBarrie G. Dale,Ruth Mcquater

Inbunden, Engelska, 1998

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Beskrivning

Any management team interested in making best use of tools and techniques would benefit from studying the contents of this book. A conscious effort has been made to produce the text in language which is free from jargon.

Produktinformation

Utgivningsdatum:1998-01-12
Mått:250 x 15 x 150 mm
Vikt:454 g
Format:Inbunden
Språk:Engelska
Antal sidor:208
Förlag:John Wiley and Sons Ltd
ISBN:9780631207870

Utforska kategorier

Projektledning inom Ekonomi och Ledarskap

Mer om författaren

Barrie G. Dale is United Utilities Professor of Total Quality Management and Director of the UMIST Quality Management Centre, Manchester. Ruth McQuarter is a Research Associate and Honorary Lecturer at the Manchester School of Management.

Innehållsförteckning

Preface. 1. The Role of Tools and Techniques in Total Quality Management.2. Tools and Techniques: An Introduction.3. Difficulties Encountered in the Use of Tools and Techniques.4. Key Influences on the Use of Quality Management Tools and Techniques.5. Implications for Education and Training.6. An Overview of Common Tools.7. An Overview of Common Techniques.8. Tools and Techniques: An Assessment Methodology.References.Index.