Barrie G. Dale – författare

Quality costs display the importance of quality-related activities to management in meaningful terms and helps to shock people into action. A crucial factor in the process of continuous quality improvement is the collection and use of quality-related cost information. This book provides useful guidance to organizations setting out to establish a system of quality costing and also gives pointers to those organizations already collecting costs on how they might use the data to its fullest potential. The book should prove useful to practitioners, academics, undergraduates and post-graduate students. People studying for professional examinations which involve aspects of Total Quality Management should find the book of benefit. This book should be of interest to quality professionals, senior undergraduate and postgraduate students and academics in quality management.

Quality costs help to show the importance of quality-related activities to management; they demonstrate the cost of non-quality to an organization; they track the causes and effects of the problem, enabling the working out of solutions using quality improvement teams, and then monitoring progress. As a technique in the introduction and development of TQM, quality costing is a powerful tool for enhancing a company’s effectiveness. Quality Costing provides pragmatic advice on how to set about introducing and developing a quality costing system and using the data that emerges. This third edition (strengthened by additional data from a range of organizations) provides sound practical guidance on how to define, identify, collect, measure, analyse, report and use quality costs. This established text has proved invaluable to managers and quality professionals, students and academics alike - the new edition ensures its continued position as the leading book in the field.

This practical text provides an up-to-date guide to the introduction, development and advancement of TQM. Unlike other texts it combines theory, practice and empirical research to explore the key issues and concepts relevant to both students and practising managers.

Any management team interested in making best use of tools and techniques would benefit from studying the contents of this book. A conscious effort has been made to produce the text in language which is free from jargon.

Any management team interested in making best use of tools and techniques would benefit from studying the contents of this book. A conscious effort has been made to produce the text in language which is free from jargon.