James J. Plunkett – författare

Quality costs display the importance of quality-related activities to management in meaningful terms and helps to shock people into action. A crucial factor in the process of continuous quality improvement is the collection and use of quality-related cost information. This book provides useful guidance to organizations setting out to establish a system of quality costing and also gives pointers to those organizations already collecting costs on how they might use the data to its fullest potential. The book should prove useful to practitioners, academics, undergraduates and post-graduate students. People studying for professional examinations which involve aspects of Total Quality Management should find the book of benefit. This book should be of interest to quality professionals, senior undergraduate and postgraduate students and academics in quality management.