When the Shooting Stopped

Laurie L. Charlés is assistant professor of family therapy at University of Massachusetts, Boston, and author of Intimate Colonialism: Head, Heart, and Body in West African Development Work.

With broad appeal to professionals and laypersons alike, When the Shooting Stopped shows the harrowing modern reality of hostage negotiation. Charlés offers intense and fascinating insight into the internal mechanisms of an actual hostage negotiation— If truth is stranger than fiction, this work provides evidence that truth can be more exciting!

• Chapter 1 Introduction: A Systemic View of Crisis NegotiationChapter 2 Origins in the Field, Police Standoffs in the 1970s, First Hostage Negotiation Unit, Hostage Negotiation as a Professional ResponsibilityChapter 3 Necessary Requirements of Effective Crisis Negotiation Reconceptualizing, Who Makes an Ideal Crisis Negotiator, Rethinking the Relationship with the Hostage Taker, Utilizing Psychological Theory, Creating a Climate for Conversation, Approaching the ConverChapter 4 Categorizing Hostage Takers according to Individual Characteristics, Appreciating the Limits of Categories, Considering the Contextual Circumstances of an Incident, Valuing Communication Skills, Using Active Listening with Hostage TakersChapter 5 Elements of a Typical Crisis Negotiation Incident, First Response at the Scene, Making Contact, Coordination the Negotiation Team, SWAT involvement, Mental Health Consultation, Third Party Intermediaries, Dynamic Inactivity, The Stockholm Syndrome, DiscusChapter 6 Research on Crisis Negotiation, The Potential for Paradox, Studying Aspects of "Face", Uncovering Emotion and Affect, Exploring the Developing Relationship, Discourse Analysis of a Successful Crisis Negotiation, Combining Methods (Discourse Analysis, Ethn