Doug Strycharczyk is Managing Director of AQR a consultancy that works to improve the 'mental toughness' of organizations. Before he founded AQR in 1989 he held a variety of HR and consultancy roles in the private and public sectors. These include Castrol (UK) Limited, Goodyear Tyres, Decca Ltd, J Wedgwood Ltd and the Burton Group. He was the Head of Operations for Castrol (UK) Ltd at the same time as being Head of HR. He is the co-author of Developing Mental Toughness with Peter Clough and a contributor to Psychometrics in Coaching, both published by Kogan Page.Charles Elvin is Chief Executive of the Institute of Leadership and Management (ILM). He is a highly experienced Director achieving significant commercial results in the business services sector, in particular driving revenue and profit growth in the learning, training and professional development industry. Previous roles include Director of the B2B Division of the Open University, leading the British Standard Institution global commercial learning and training business, and senior roles in leading blue chip companies including UBS and RM.

"Developing Resilient Organizations' central premise that the future for individuals and organizations is both challenging and arriving at break neck speed is correct. We can't any longer debate whether we want change or not, we have to embrace it. The book provokes business leaders into thinking about the future - in particular two hugely important factors. Firstly, developing a positive, confident mindset in the workforce through developing mental toughness. Secondly, applying real leadership behaviours that engender trust from staff. The most important thing though is to be alert to change and what it means for all stakeholders. This book helps the reader to do just that."

• Chapter - 00: Introduction;Section - ONE: Change in the 21st century;Chapter - 01: A general overview – Doug Strycharczyk;Chapter - 02: The new factors – Doug Strycharczyk;Chapter - 03: Mental toughness – Professor Peter Clough, Dr Fiona Earle, Dr Keith Earle, Dr John Perry and Doug Strycharczyk;Chapter - 04: Trust-based leadership and resilient organizations in the 21st century – Charles Elvin;Chapter - 05: Leadership, resilience and the 21st-century organization – Professor Sharon Turnbull and Rob Noble;Section - TWO: Practitioner perspectives;Chapter - 06: Leadership and the BP grit in the oyster – developing mental toughness – Jo Shuttlewood and Rachel Billington;Chapter - 07: Changing times for the public sector – Zoe Sweet and Jo Carruthers;Chapter - 08: New realities: Personal growth for an uncertain future – Sue Pinder, Raymond Robertson and Craig Thomson;Chapter - 09: Ethics, ethical practice and their growing importance in developing sustainably performing organizations in the 21st century – Richard Cresswell and Murray Clark;Chapter - 10: Big data, big business – Andrew Cuthbert

Doug Strycharczyk is Managing Director of AQR a consultancy that works to improve the 'mental toughness' of organizations. Before he founded AQR in 1989 he held a variety of HR and consultancy roles in the private and public sectors. These include Castrol (UK) Limited, Goodyear Tyres, Decca Ltd, J Wedgwood Ltd and the Burton Group. He was the Head of Operations for Castrol (UK) Ltd at the same time as being Head of HR. He is the co-author of Developing Mental Toughness with Peter Clough and a contributor to Psychometrics in Coaching, both published by Kogan Page.Charles Elvin is Chief Executive of the Institute of Leadership and Management (ILM). He is a highly experienced Director achieving significant commercial results in the business services sector, in particular driving revenue and profit growth in the learning, training and professional development industry. Previous roles include Director of the B2B Division of the Open University, leading the British Standard Institution global commercial learning and training business, and senior roles in leading blue chip companies including UBS and RM.

"Developing Resilient Organizations' central premise that the future for individuals and organizations is both challenging and arriving at break neck speed is correct. We can't any longer debate whether we want change or not, we have to embrace it. The book provokes business leaders into thinking about the future - in particular two hugely important factors. Firstly, developing a positive, confident mindset in the workforce through developing mental toughness. Secondly, applying real leadership behaviours that engender trust from staff. The most important thing though is to be alert to change and what it means for all stakeholders. This book helps the reader to do just that."

• Chapter - 00: Introduction;Section - ONE: Change in the 21st century;Chapter - 01: A general overview – Doug Strycharczyk;Chapter - 02: The new factors – Doug Strycharczyk;Chapter - 03: Mental toughness – Professor Peter Clough, Dr Fiona Earle, Dr Keith Earle, Dr John Perry and Doug Strycharczyk;Chapter - 04: Trust-based leadership and resilient organizations in the 21st century – Charles Elvin;Chapter - 05: Leadership, resilience and the 21st-century organization – Professor Sharon Turnbull and Rob Noble;Section - TWO: Practitioner perspectives;Chapter - 06: Leadership and the BP grit in the oyster – developing mental toughness – Jo Shuttlewood and Rachel Billington;Chapter - 07: Changing times for the public sector – Zoe Sweet and Jo Carruthers;Chapter - 08: New realities: Personal growth for an uncertain future – Sue Pinder, Raymond Robertson and Craig Thomson;Chapter - 09: Ethics, ethical practice and their growing importance in developing sustainably performing organizations in the 21st century – Richard Cresswell and Murray Clark;Chapter - 10: Big data, big business – Andrew Cuthbert