Professor Riley is a specialist in labour market studies and Human Resource Management in Service Industries. Educated at Sussex and Essex Universities, he has written extensively on labour matters in the Tourism and Hospitality Industry. Before entering academic life he held senior appointments in industry. His research interests include labour productivity and the qualitative aspects of labour supply.

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• Introduction; An anatomy of the hotel and catering labour market; People at work; Some useful techniques; Human resource management and quality; Management at the corporate level; Further reading; Index.

Professor Riley is a specialist in labour market studies and Human Resource Management in Service Industries. Educated at Sussex and Essex Universities, he has written extensively on labour matters in the Tourism and Hospitality Industry. Before entering academic life he held senior appointments in industry. His research interests include labour productivity and the qualitative aspects of labour supply.

Select Guide Rating

• Introduction; An anatomy of the hotel and catering labour market; People at work; Some useful techniques; Human resource management and quality; Management at the corporate level; Further reading; Index.

Professor Riley is a specialist in labour market studies and Human Resource Management in Service Industries. Educated at Sussex and Essex Universities, he has written extensively on labour matters in the Tourism and Hospitality Industry. Before entering academic life he held senior appointments in industry. His research interests include labour productivity and the qualitative aspects of labour supply.

Select Guide Rating

• Introduction; An anatomy of the hotel and catering labour market; People at work; Some useful techniques; Human resource management and quality; Management at the corporate level; Further reading; Index.