Knowledge Management - A Blueprint for Delivery

Tom Knight is a specialist in knowledge management strategy, information architecture and the behavioural and leadership issues surrounding the creation and use of knowledge in organizations. A former daily newspaper journalist with a long background in publishing, media and corporate information systems design and implementation, he heads up the Mobilizing Knowledge community of practice for Knowledge Management practitioners across Fujitsu's European businesses. Trevor Howes is a Chartered Engineer, British Computer Society member and accredited project and programme manager. His specialism is organizational change, focusing on Business Process Re-engineering and benefits-based business case development and investment appraisal. He also runs a parallel community of practice within Fujitsu Services for business consultants and analysts.

"The authors have succeeded in creating an impressively well-structured, comprehensive exploration of the field of knowledge management. Each topic is examined with a common-sense approach, and the book never loses sight of the issues that really matter to organizations. Knowledge Management - a blueprint for delivery promises to be of enormous value to anyone interested in KM." Simon Lelic, Editor, Knowledge Management magazine "This is a 'must read' book for any manager in any industry today. . The approach to implementing KM and building a learning organization outlined by the authors is underpinned by major concepts that cannot be ignored by businesses that want to survive and thrive in the 21st century." Prof Brian Lehaney, School of Mathematical and Information Sciences, Coventry University "Today's economic and business environment is driving organizations to re-think notions of resources (to include intangible assets, tacit knowledge and individual and group contributions) and of capabilities (to include knowledge creation and sharing, cross boundary processes, and learning). Organizations now require a coherent and holistic strategy for knowledge, within which practical initiatives can be supported. This new book is a timely contribution which draws on the experience of the authors in developing such strategies and implementing the results." Paul Quintas, Professor of Knowledge Management, The Open University Business School "At Futurelab, we spend a lot of time looking ahead. But how can organizations best prepare for a speeded-up, broadband future? Integrating knowledge and learning is increasingly the most important core capability of successful companies - to successfully face the future, we need to learn to make the best of what information, knowledge and tools we have available now. This book is the primer we all need - full of practical and specific advice, grounded in experience." Martin Freeth, Chief Executive NESTA Futurelab

• Foreword; Acknowledgements; Introduction- Understanding Knowledge Management; New challenges, new vision; From strategy to action; Designing the new reality; Making it all happen; Reaping the rewards; Epilogue: Lessons from the journey; Appendices.