David Challis is Professor of Community Care Research and Director of the Personal Social Services Research Unit at the University of Manchester, UK. He has published a number of books in the PSSRU series including: Long-Term Care: Matching Resources and Needs (co-edited); and Towards Quality Care: Outcomes for Older People in Care Homes (co-authored). Paul Clarkson is Research Fellow at the Personal Social Services Research Unit at the University of Manchester, UK. He has worked on a studies of assessment of older people, home support for people with severe mental health problems and performance measurement. Raymond Warburton works for the Department of Health, UK. He was previously Senior Research Fellow at the Personal Social Services Research Unit at the University of Kent and has substantial management experience in Social Services.

’The book’s advantage is its detailed look at PIs, and the ways in which one social services department sets out to determine which would be meaningful to its decision making...’ Professional Social Work 'The Personal Social Services Research Unit in England (PSSRU) has a deserved reputation for the excellence of its social services research over the past decade and has been highly influential in shaping successive UK governments' policies in relation to social care. There is no question that this book is a major contribution to its output.' Ageing and Society

• Contents: Preface; The emergence of the performance review; Indicators: performance and regulation; Performance indicators in social care; The Cheshire study; The performance indicator analytical framework; Constructing and using indicators in practice; Implementing performance measurement; Conclusions; Appendix; References; Indexes.

David Challis is Professor of Community Care Research and Director of the Personal Social Services Research Unit at the University of Manchester, UK. He has published a number of books in the PSSRU series including: Long-Term Care: Matching Resources and Needs (co-edited); and Towards Quality Care: Outcomes for Older People in Care Homes (co-authored). Paul Clarkson is Research Fellow at the Personal Social Services Research Unit at the University of Manchester, UK. He has worked on a studies of assessment of older people, home support for people with severe mental health problems and performance measurement. Raymond Warburton works for the Department of Health, UK. He was previously Senior Research Fellow at the Personal Social Services Research Unit at the University of Kent and has substantial management experience in Social Services.

’The book’s advantage is its detailed look at PIs, and the ways in which one social services department sets out to determine which would be meaningful to its decision making...’ Professional Social Work 'The Personal Social Services Research Unit in England (PSSRU) has a deserved reputation for the excellence of its social services research over the past decade and has been highly influential in shaping successive UK governments' policies in relation to social care. There is no question that this book is a major contribution to its output.' Ageing and Society

• Contents: Preface; The emergence of the performance review; Indicators: performance and regulation; Performance indicators in social care; The Cheshire study; The performance indicator analytical framework; Constructing and using indicators in practice; Implementing performance measurement; Conclusions; Appendix; References; Indexes.