Dr. Robert Daniello is a retired police Captain with over thirty years of service. He has served as a consultant to local governments for the State of New Jersey Treasury Department. Dr. Paulette Laubsch is Associate Professor at Farleigh Dickinson University. She teaches a variety of courses in the Master of Administrative Science Program.

• Chapter 1 ForewordChapter 2 PrefaceChapter 3 Purpose of the BookChapter 4 How to Use the BookChapter 5 IntroductionChapter 6 Previous ExperienceChapter 7 1. The Maginot Line Theory: Using Old Solutions to Solve New ProblemsChapter 8 2. Seniority versus Education: Resurrection of an Old DebateChapter 9 3. EAP Referral: Overreaction or Organizational Necessity?Chapter 10 4. The Police Matrix: Toward a More Efficient Division of LaborChapter 11 5. To Approve or Dissaprove?:That is the QuestionChapter 12 6. A Performance Appraisal Process:Form over Function?Chapter 13 7. Job Satisfaction: In the Eya of the BeholderChapter 14 8. Disciplinary Action: Step-by-step a Losing ProcessChapter 15 9. The Perils of Bureaucracy: A Fait Accompli in Public Sector OrganizationsChapter 16 10. The Report is Past-due: Publish of Perish!Chapter 17 11. Midnight in the Cental District: The Big Red Truck That Went AwayChapter 18 12. Mercy! Floor-by floor the Nurses Silently RoarChapter 19 13. Sweeping the Budget Crisis under the Rug: Blaming the Little Guys for a Big ProblemChapter 20 14. Saturday Night Live: A Walk in the ParkChapter 21 15. Third-to-first: One OutChapter 22 16. Propose or Oppose : What's and "Advocate" To Do?Chapter 23 17. Shame, Shame, Shame: Looking for a Person to BlameChapter 24 18. Disaster Planning: The Decision Making Process in RidgevaleChapter 25 19. Creative Financing: A New Source for Funding Essential ServicesChapter 26 20. The Express Elevator to the Top Floor: Hop Aboard!Chapter 27 21. Stepping Up to the Plate: Decision Time in Birchwood ParkChapter 28 22. The Coach Evan P. Stocker Memorial: Boom or Bust for Peton Township?Chapter 29 23. The SLFD's Bravest: We're not Yellow!Chapter 30 24. A Tale of Two Cities: It is the Best of Times, and the Worst of TimesChapter 31 25. The Clash between Idealism and Realism: Or, "They Never Taught Me the P-word in College"Chapter 32 26. Building the "Big Box" of "Green Side Up": Thomasville's Zoning PredicamentChapter 33 27. Something for the Both of Us?: Or a Problem for One of Us?Chapter 34 28. Lost in Space: We Can't Find Julie AgainChapter 35 29. Rosehill's Outreach Program: What We Have Here is a Failure to CommunicateChapter 36 30. Along the Blue Light Highway: Migration or Revitalization?Chapter 37 31. The French Connection: A Neighborhood's Tipping Point?Chapter 38 BibliographyChapter 39 About the Authors